Senior Associate Deal Operations Specialist

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Subscriptions Team supports all Workday customers to fulfill their growth reporting obligations. In conjunction with providing outstanding customer support, we streamline and scale the reporting process to run a growing business for all Workday partners.

About the Role

The Senior Associate Subscriptions Manager is an individual contributor role responsible for analyzing subscription agreements, working directly with customers to complete required actions in a timely manner while collaborating extensively with internal teams. This role is cross-functional working closely with Sales, Renewals, Customer Success, Customer Operations, Finance & Legal. Success in the role requires a collaborative demeanor and approach, ability to work independently across organizations, and creativity to proactively strategize and manage processes

Job Responsibilities

• Responsible for identifying, qualifying and closing the subscriptions reporting process in a timely manner while partnering closely with Sales
• Perform and complete regular reviews to identify trends and uncover useful insights with regards to subscription licensing
• Develop partnerships with extended internal teams to increase customer awareness of reporting process and drive customer success
• Proactively monitor customer base adherence with their underlying subscription agreements
• Liaise with internal partners and customers to ensure issues are resolved in a timely manner, while being cognizant of overall customer relationship
• Meet sales objectives such as quota and productivity requirements
• Provide guidance and expertise that contributes to adherence with Workday’s subscription agreements

About You

Basic Qualifications

• 2+ years’ relevant work experience in a Deals Operations type role
   

Other Qualifications

• Bachelor Degree or equivalent experience preferred

• Proficiency with Salesforce.com is helpful

• Proven track record of achieving tangible goals on a basis

• Experience with account management or pipeline development is helpful

• High level of dedication to process adherence and a focus on business simplification

• Strong phenomenal teammate to represent Workday’s outstanding customer experience while handling customer discussions

• Comfortable communicating and engaging with teams

• Strong written and verbal communication skills

• Consistent record to work in an independent and collaborative manner

• Proactive, creative, entrepreneurial and results-oriented

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.UT.Salt Lake City

 

Primary Location Base Pay Range: $71,600 USD - $107,400 USD

 

Additional US Location(s) Base Pay Range: $68,000 USD - $118,800 USD

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