National Accounts Claims Supervisor – Commercial Auto & Trucking

Overview

Multi-Line Claim Supervisor – Commercial Auto & Trucking Liability

 

Location: RemoteSalary Range: $85,000 – $105,000 annually

 

Build Your Career With Purpose at CCMSI 

 

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. 

 

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. 

 

Job Summary  

 

The Multi-Line Claim Supervisor is responsible for providing leadership, technical oversight, and claim management support for a team of approximately 5–6 adjusters handling commercial auto and trucking liability claims across multiple jurisdictions.

 

This role combines people leadership with advanced technical claim expertise. The successful candidate will oversee a team handling moderate to high-complexity liability claims, including attorney-represented, litigated, catastrophic injury, and fatality exposures, while ensuring compliance with Corporate Claim Standards, client-specific requirements, and applicable state regulations.

 

In addition to supervisory responsibilities, this position serves as a technical resource for adjusters, clients, and internal partners while maintaining involvement in complex, high-severity claims as needed. Success requires strong trucking liability knowledge, experience with MCS-90 endorsements and coverage issues, a deep understanding of litigation management, and the ability to build trusted client relationships.

 

This role supports multiple commercial trucking clients and requires a leader who can balance operational excellence, claim quality, client service, and staff development.

 

Responsibilities

When we hire leaders at CCMSI, we look for leaders who understand that every claim  matters and every coaching opportunity helps strengthen our organization. Successful supervisors lead by example, develop talent, promote accountability, and create an environment where employees and clients can succeed together.

Key Responsibilities

• Supervise and provide technical guidance to a team of approximately 5–6 claim professionals
• Review, assign, and oversee claim activity to ensure compliance with Corporate Claim Standards, client handling instructions, and applicable laws
• Support adjusters handling commercial auto, trucking liability, bodily injury, property damage, and litigated claims
• Provide technical guidance on liability investigations, reserve development, coverage analysis, litigation management, and settlement strategies
• Manage and assist with catastrophic injury, fatality, and other high-exposure trucking claims
• Review and oversee reserve adequacy and claim strategy development
• Partner with defense counsel and experts to develop effective litigation and resolution strategies
• Authorize payments and settlements within authority levels
• Conduct file reviews, coaching sessions, performance discussions, and claim audits
• Assist with interviewing, onboarding, training, and development of claim staff
• Build and maintain strong relationships with clients and serve as a primary point of contact when needed
• Participate in client meetings, stewardship reviews, claim reviews, and presentations
• Maintain compliance with corporate standards, service commitments, and client expectations
• Identify opportunities for process improvements, operational efficiencies, and claim quality enhancements

 

Qualifications

Required Qualifications

• 10+ years of commercial auto and/or trucking liability claims experience
• Significant experience handling catastrophic injury, fatality, and litigated claims
• Strong expertise in:
  • Commercial Auto Liability
  • Trucking Liability
  • Bodily Injury Claims
  • Coverage Analysis
  • Litigation Management
  • Reserve Management
  • Settlement Negotiations
• Experience handling trucking coverage issues, including MCS-90 endorsements
• Demonstrated experience managing high-exposure liability claims from investigation through resolution
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