Senior Manager, Operational Programs – Visit Optimization

About the Role: At Talkiatry, we believe every clinical visit is an opportunity — for insight, connection, and better care. As the Senior Manager of Operational Programs, you will architect how those moments happen. Your mission: to make every clinician encounter more efficient, insightful, and impactful — for the patient, the provider, and the business.  You’ll own our Visit Optimization initiatives, the critical function driving operational excellence across our clinical experience. Sitting at the intersection of operations, product, and technology, this role is both strategic and hands-on — setting the direction for how we leverage our EHR as a strategic lever for financial performance, clinical quality, and operational scalability. You’ll define and execute the strategy for how we unlock its full potential.  You’ll operate with a high degree of autonomy — owning outcomes, guiding cross-functional teams, and delivering results that directly shape how Talkiatry scales care. 
About Talkiatry:  Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.      60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. 

You will:

• Set Strategy and Drive Execution 
• Develop and lead the EHR enablement strategy that aligns with Clinical Operations goals across clinical quality, financial performance, and operational scalability. 
• Translate business needs into executable plans, balancing speed with precision and long-term sustainability.  
• Act as the primary connector between clinicians, product, engineering, and operations to ensure alignment, adoption, and impact.  
• Lead EHR Workflow Design & Transformation 
• Own the end-to-end design, testing, and rollout of optimized Clinical Operations workflows that elevate care quality and reduce administrative friction.  
• Partner with Product, Engineering, Informatics, and Learning & Development to ensure usability, adoption, and long-term sustainability. 
• Define requirements and success metrics that guide the organization through a seamless EHR transformation.  
• Harness Data and Insights for Action 
• Synthesize operational, clinical, and financial data to identify opportunities that improve throughput, documentation quality, and provider efficiency. 
• Develop dashboards and performance frameworks that create transparency and enable proactive decision-making. 
• Translate insights into strategic recommendations that drive measurable business and clinical outcomes.  
• Champion Process Innovation 
• Partner with Quality, Clinical, and Operations to reimagine in-visit and post-visit workflows to optimize for both patient quality and financial metrics. 
• Introduce automation and scalable solutions that improve accuracy, efficiency, and clinician satisfaction. 
• Lead change management efforts that ensure adoption, engagement, and long-term cultural impact.

What Success Looks Like:

• Maximize EHR potential for Clinical Operations: Leverage our new EHR as a strategic lever to drive patient outcomes, documentation accuracy, revenue integrity and operational efficiency 
• Accelerated Documentation and Billing Readiness: Visit notes are completed accurately and on time, enabling timely billing and strong cash flow. 
• Empowered Clinicians, Better Care: Clinicians experience less administrative friction and more actionable insights at the point of care—improving both satisfaction and patient outcomes. 

You have:

• Required 
• 5-7+ years of experience in healthcare operations, program management, or process optimization. 
• Proven experience leading EHR implementation or optimization (e.g., eCW, Epic, Athena, Healthie, Canvas). 
• Deep understanding of workflow design, data-driven decision-making, and organizational change management. 
• Skilled in stakeholder alignment and communication across clinical, operational, and technical teams. 
• Proficiency in SQL, Excel, and data visualization tool