Customer Success Insight Manager - CPG Analytics

Company Description

REFID709534

Working Arrangement: Remote (For the US ONLY)

As a Customer Success & Insights Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model. This role may or may not have an aspect of people management to it as well.

Job Description

• Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
• Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption and value creation
• Ensure on-time delivery of solutions to achieve forecasted revenue on-time
• Identify potential revenue opportunities with customers and handoff to Account Developers to enable them to achieve sales goals
• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
• Lead client presentations with proactive insights and action-oriented recommendations
• Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them
• Partner with Client Delivery teams to ensure timely delivery of monthly data and reporting
• Understand client structure and organization
• Determine ROI of NielsenIQ recommendations and solutions
• Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing

Qualifications

• College/University Undergraduate or Masters Degree
• 3-5 years of CPG industry experience preferred – also consulting, information, technology, and analytics
• Proficiency in BI Tools a plus (PowerBI, Tableau, Nielsen, IRI, Kantar)
• Demonstrated strength in data analysis & working with panel data
• Prior experience with NielsenIQ, or similar, solutions
• Collaborating with teams and working in a matrixed environment
• Time management & prioritization
• Experience working with complex client relationships and client issue resolution
• Highly proficient in Microsoft Office

Additional Information

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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