Store Team Leader - Retail Operations

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

L.L.Bean is currently searching for an Retail Operations Store Team Leader to join our team in the Legacy Village Retail Store, located in Lyndhurst, Ohio.

This important position drives business results, directs team talent, supports the store leadership team, and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. The Store Team Leader also promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living to ensure the integrity of the brand, culture, and mission of L.L.Bean is upheld at all times.   

The supervisor will have a specialty in Operations. 

• This is a support role under the Productivity area of responsibility for stores. 

• Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements. 

• Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery. 

• Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor.

• Oversees and manages the return processes following standard operating practices by assigning the proper quality codes 

• Executes store to store/store to warehouse transfers in a timely manner 

• Execute all aspects of omni channel business including FES orders, phone call management, and RIO’s are completed per guidelines 

• Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance. 

• Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority – may act as Safety contact or liaison 

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Responsibilities: 

Customer Experience: 

• Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives. 

• Executes and implements all recognition programs including living the legend efforts, in-store contests, etc. 

• Reviews all forward-looking business events (holidays, promotional weekends, market trends). 

• Ensures that the sales floor is full, and all sizes are represented by performing regular size audits. 

Training: 

• Supports and trains associates, communicating standards and processes, company policies, and procedures 

• Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty. 

• Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed. 

• Supports, directs, and develops store champions (buddies) and experts. 

Total Store Accountability: 

• Aids in the achievement of all financial measures as well as area