Commercial Customer Support Representative

102244

840 Commerce Pkwy, Carpentersville, Illinois 60110

TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" We're seeking a Commercial Customer Support Representative. If you set high standards for Excellence, Integrity, and Customer Service this may be the position for you.  Apply now and learn more about opportunities with TruGreen.
 

Responsibilities

• Places telephone calls to handle all aspects of commercial customer accounts.

• Maintains customer database through accurate and timely data entry.

• Answers inquiries, resolves problems, promotes and sells products/services.

• Provides first-line administrative support and coordination of commercial account activities for Business Development Reps.

• Creates and reviews commercial service agreements. Follow up on commercial customers during renewal.

• Facilitates commercial growth through outbound calls to customers and prospects.

• Contact customers regarding outstanding balances on commercial accounts.

• Develops, maintains, and cultivates effective customer relationships with assigned commercial accounts.

• Handles day to day account activities for commercial customers.

• Reviews commercial accounts, up-sell existing commercial customers, and solicits new customers.

• Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

• Contacts customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.
   

Competencies

• Drives Results – Consistently achieving results, even under tough circumstances.

• Situational Adaptability – Adapting approach and demeanor in real-time to match the shifting demands of different situations.

• Accountability – holding self and others accountable to meet commitments.

• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

• Drives Vision and Purpose – Painting a compelling picture of the vision and strategy that motivates others to action.
   

Education and Experience Requirements

• High school diploma/GED required. Associate degree preferred.

• 2-3 years of customer service experience required.

• Experience resolving escalated customer service issues required.

• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
   

Knowledge, Skills, and Abilities

• Customer Service Skills

• Organizational skills and ability to prioritize multiple tasks

• Written and verbal communication skills

• Business process analysis skills

• Attention to detail and analytical skills

• Ability to operate independently and collaboratively within a team

• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
   

Physical Demands & Working Conditions
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand, and walk

• Use hands and arms to handle, feel, or reach

• Speak and hear

• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs.

• Stoop, kneel, crouch, or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level:

• Low to moderate
   

Adverse Conditions:

• Minimal

Disclaimer

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