Claims Team Manager, Workers Compensation

Zurich is looking for an accomplished Workers Compensation Claims Team Manager for our Northern or Southern CA regions. This position offers a hybrid/virtual setup based on your location.

 

With measured oversight, you will lead and directs a Worker Compensation team of technical Claims Professionals in managing low to high exposure claims in personal or commercial property/casualty lines of business. Your role involves coordinating team activities, ensuring performance, fostering development, and offering coaching to maximize contributions and drive employee growth and operational enhancements.

 

In this role you will be responsible for:

 

• Drive superior claims results for low to high complexity and exposure, personal or commercial claims in property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
• Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
• Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.
• Ensure compliance with all legal, regulatory and internal control requirements.
• Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
• Motivate and lead a high-performance team by attracting, onboarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
• Protect Zurich´s reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

 

 Basic Qualifications:

 

• Juris Doctor and 5 or more years of experience in the Claims area
  OR

• Bachelors Degree and 6 or more years of experience in the Claims area
  OR

• High School Diploma or Equivalent and 8 or more years of experience in the Claims area
  AND

• Customer service experience
• Experience with Microsoft Office
• Experience collaborating across work groups
• Knowledge of insurance legal statutes and procedures
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
• Travel 0-20%

 

Preferred Qualifications:

 

• Extensive experience in the Workers Compensation line of business
• Self-Insured License
• WCCA, WCCP Designations
• Direct people management experience
• Knowledge and skill of claims handling
• Negotiation experience
• Experience in line of business
• Excellent communication skills
• Analytical skills

 

 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. <