Customer Service Officer - Appointment Scheduling Clerk (528131)

The Team:

The Tasmanian Community Paediatric service (TCPS) comprises of an amazing, dedicated multidisciplinary team of paediatricians, allied health professional and clinical nurse consultants who are well supported by the administrative team, comprising of the customer service officer, an executive assistant and an executive and project support officer. There are 20 kids care clinics (KCCs) statewide in outreach settings. The TCPS team work closely with its strategic partners in the community to triage referrals in timely manner and place-based appointments to achieve improved outcomes for our children and their families.

 

The Role:

The Customer Service Officer (CSO) will be primarily responsible for booking appointments for the clinicians in the different Kids Care Clinics across the state. The successful candidate will be responsible for attending to the phone calls and emails from families for any cancellation and rescheduling of appointments. The CSO will also communicate the changes with the clinicians and the clinic site in a timely manner. The CSO will receive appropriate training and support to undertake their duties 

You will need:

1. High level communication skills with the ability to liaise effectively with all levels of professional staff within and outside the hospital, together with a proven ability to maintain confidentiality and communicate directly with patients in a tactful and diplomatic manner.
2. Knowledge of patient information management systems, or the ability to quickly acquire this knowledge, together with clerical experience in a health care setting, and knowledge of medical terminology.
3. High level of accuracy and attention to detail in the operation of computerised patient information systems.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:

Fixed term, full time, day worker position, working 76 hours per fortnight, commencing as soon as possible for a period of up to eight months.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $66,049 to $70,993 per annum. Our Employer 11.5% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. 

Benefits available to eligible candidates:

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

More information about our Employee Benefits can be found here

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

• Customer Service Officer - Appointment Scheduling Clerk Band 2 (WORD)

Application Guide:  

• Department of Health - Applicant Guide (WORD)

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the