VP, Services Delivery

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 04/30/2026.

Role Overview:
The Salesforce Professional Services business is growing at an unprecedented rate. In order to evolve and meet our customers’ increased needs and expectations, we are creating new ways of working rooted in deep industry expertise and relevance. As VP, Services Delivery Lead, you will be leading the teams who deliver multi-cloud, complex, and innovative Salesforce implementations across an industry-aligned operating unit within the AMER region. This individual should have experience and passion for growing world-class high-performance teams and successfully delivering value-driven professional services to Salesforce customers.

At the high level, this includes developing a deep understanding not only of the cloud technology landscape, but also unique industry-specific challenges, regulations, and expectations. You will craft strategies that unearth opportunities to create and capture customer value and develop a consistent industry strategy to help scale our business. At the more tactical level, this role is designed to lead and manage an operating unit delivery portfolio in its entirety - managing the alignment of Services bookings to required skills/capacity-to-deliver within the OU. This role reports to the OU Leader and works cross-functionally across the Operating Unit to integrate GTM motions and drive end-to-end customer success.

Leadership Qualities:

• Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market, and organizational dynamics with the intellectual horsepower to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.

• Talent Management: Has a passion for building great teams - proven ability to develop others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization

• Innovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of cutting-edge technology trends.

• Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have a significant positive impact on their business.

• Builds Trust and Credibility: Makes decisions based on the organization’s values - actions are consistent with the company’s core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality.

• Lead & Adapt to Change: Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader.

• Courageous Communicator: Must be able to take an unpopular stand if necessary for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head-on, and is energized by tough challenges.

Responsibilities:

• Develop a delivery strategy for an operating unit, including talent model, practice/competency investments, delivery operating models, onboarding and enablement strategy, supply, and demand forecasting in alignment with the Salesforce Global Delivery Model

• Provide industry and account-focused thought leadersh