Customer Delivery Specialist (Berkeley Heights, NJ)

Customer Delivery Specialist (Berkeley Heights, NJ)

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

We are looking for a Customer Delivery Specialist for HPEFS, who will be based in our Berkeley Heights, NJ office on a hybrid work schedule. The Customer Delivery Specialist works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate, and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations meeting service level agreements in providing all relevant lease documentation contracts and applicable details in supporting revenue generating accounts. Applies industry and information technology expertise to support proposals, feasibility studies, implementations, and new business development.

Applies an intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
• Research, identify, and specify solutions to problems.
• Support and conduct visualization, user experience and configuration elements of solution design.
• Document requirements specifications using high-maturity methods, processes, and tools.
• Support requirements management and change management processes.
• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
• Consider the business implications of the application of technology to the current business environment.

Education and Experience Required:

• Typically, a bachelor’s degree in a technical or business discipline or equivalent experience.
• Minimum of 2 years of related experience.

Knowledge and Skills:

• 2 or more years’ experience.
• Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.
• Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans.

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Dat