Process Improvement Analyst

Posting End Date:  

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

**The official title of this position will be Analyst II or III, depending on the experience and qualifications of the candidate. This posting may be used to fill multiple vacant positions within the Meter to Cash Organization **

 

Job Summary/Purpose:

Internally classified as "Analyst" the Meter to Cash (M2C) team is seeking a process improvement analyst with project management and process improvement experience to support improvement initiatives across the department.  M2C supports a range of processes that are critical to the customer experience and Entergy’s revenue stream.  This position will work with senior analysts and functional managers to define scope and objectives of a wide variety of projects to operationalize effective and efficient business practices across all M2C teams.  This role requires developing and maintaining an understanding of M2C business processes and systems to identify opportunities to improve efficiency and reduce waste.  This position will lead projects, develop solutions, document processes, and develop visual management tools to support tracking progress of initiatives. This position is expected to keep key stakeholders within the M2C team updated on progress, hurdles, timelines, etc. on key initiatives via various mediums including Power BI and Power Point.

 

This position will be responsible for supporting other M2C groups and leading them through the process improvement methodology to develop and implement innovative technological and business solutions, to enable the business to meet its objectives.  The role is highly visible and will work with multiple stakeholders, spanning across several portfolios, corporate teams, IT groups, and external partners. This role will interact periodically with senior leadership and provide tactical and strategic support on multiple levels.                                                                                                       

 

Job Duties/Responsibilities:

1. Provides project management leadership to the business team to drive enhancements to the M2C processes, leveraging Lean, Six Sigma, and/or Agile methodologies.
2. Facilitates continuous improvement exercises and coaching to identify and design solutions to improve the M2C processes.
3. Creates and manages engaging presentations in Power Point and Power BI to provide concise and timely updates to all stakeholders.
4. Aligns stakeholders around initiative vision and keeps them informed on progress and key performance indicators.
5. Provides performance transparency through metrics and reporting to drive execution of enhancements timely and accurately and with urgency.
6. Assigned larger portions of project work and provided with latitude to define scope and objectives of own analysis. May develop initial policy recommendations.
7. Provides leadership to junior analysts related to quality control and data consistency.
8. Reviews functions and structures of business area to avoid overlapping and duplication.
9. Manages data documentation using a consistent methodology and nomenclature to ensure that analyses are preserved for future use.
10. Performs and leads quality control analysis to ensure accuracy and rationale.
11. Works within the scope and framework of larger projects defined by senior analysts.

                                                                                                                                                                                                                               

Minimum Requirements:

 

Minimum education required of the position

• Bachelor's Degree in a technical or business related field required or equivalent work experience.
• Desired: Master's Degree.

                                                                                                                               

Minimum experience required of the position

• Analyst II: 2-4 years of professional experience.
• Analyst III: 4-6 years of professional experience.

 

Minimum knowledge, skills, and abilities required of the position:

• Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, PowerPoint.
• Experience with Lean, Six Sigma, and/or Agile methodologies
• Facilitation experience with large groups of leaders
• Data visualization experience, preferably within Power BI
• Excellent verbal and written communication skills
• Strong Leadership and organizational skills

 

#LI-RM1

#LIHYBRID

 

Primary Location: Louisiana-New Orleans Louisiana : New Orleans ||