Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

 

Service Delivery Manager – Evive (Personalization & Engagement Platform)

Job Description (Tailored Version) The Service Delivery Manager for Evive is directly responsible for helping bswift deliver an exceptional client experience by supporting employers and their members on our personalized health engagement platform. This role combines client relationship management, technical platform configuration, data-driven insights, and cross-functional collaboration to ensure that each client’s Evive environment is optimized for engagement, accuracy, and performance. Evive is a post‑election, personalization-focused SaaS platform, and this role emphasizes understanding client benefit structures, demographic data, and health engagement strategies to deliver curated, member-level experiences.

Key Responsibilities

Platform Implementation & Ongoing Delivery

• Lead and guide clients through the implementation of new Evive solutions, including requirements discovery, data intake, and platform setup.
• Configure Evive settings to reflect client-specific benefit programs, demographics, communication rules, eligibility data, and personalized journey triggers.
• Maintain and update client configurations as plan designs, data inputs, eligibility rules, or engagement strategies evolve.
• Ensure consistent delivery of Evive’s personalization features—journey pathways, nudges, recommendations, and communication outreach.

Client Support & Issue Resolution

• Serve as the primary day-to-day contact for clients using the Evive platform, ensuring accurate and timely responses to questions and incidents.
• Research and resolve client inquiries related to:
  • Eligibility data
  • Health journey outputs
  • Personalization logic or rules engines
  • Data file discrepancies
• Own tickets or issues from intake through resolution, including coordination with product, engineering, or data teams as needed.

Testing & Quality Assurance

• Test client-specific Evive configurations, including:
  • Data mapping and demographic ingestion
  • Benefit-based logic
  • Personalization rule triggers
  • Communication workflows
• Validate new or updated functionality to ensure accuracy before client launch or new calendar cycle.

Cross-Functional Collaboration

• Partner with product management, engineering, data operations, and call center teams to ensure:
  • Successful product deployments
  • Smooth onboarding
  • Accurate eligibility and event data processing
  • Resolution of escalated issues
• Provide actionable client feedback to product teams to influence future enhancements.

Training & Client Enablement

• Prepare and deliver product demonstrations, including platform walkthroughs, new feature training, and open enrollment updates.
• Provide best practices for client administrators on using the Evive portal, dashboards, reporting, and member engagement tools.

Data & File Management

• Manage workflows associated with carrier feeds, eligibility files, demographic updates, and other inbound data that drive personalized recommendations.
• Work with integrated support teams on data validation and issue tracking.

Continuous Improvement

• Identify opportunities to enhance service efficiency, reduce manual work, and improve the client and member experience.
• Recommend process improve