Card Fraud Strategy VP

As a Fraud Strategy Manager / VP within the Card Acquisitions team, you will be the business representative in fraud mitigation initiatives, advocating for the customer experience in balance with risk mitigation strategies. You will own 2-3 customer facing experiences, partnering with marketing, risk, product, and operations teams, and presenting up to Managing Director-level leadership. Additionally, you will inform broader line-of-business strategy recommendations, identifying lessons learned from the customer touch-points you own, and socializing broader take-aways in large working-groups to inform product roadmaps and annual planning. 

 

Job responsibilities: 

• Own the roadmap development and delivery for 2-3 customer-facing experiences critical to mitigating fraud and driving account and O/S growth
• Business judgment: develop recommendations on how to balance trade-offs between fraud mitigation, customer experience, and growth targets in specific channels, in consultation and in collaboration with multiple stakeholders
• Analytics & Insights: generate holistic insights leveraging fraud, financial, and business data 
• Strategy: partner with risk, product, tech, and business teams to develop shared roadmaps and success metrics
• Track and deliver on KPIs: own reporting for key workstreams  

Required qualifications, capabilities, and skills: 

• Minimum of 5 years in finance, business analytics, strategy, or consulting field
• Experience developing insights & data grounded strategy recommendations
• Strong business acumen with an ability to identify business opportunities, deliver results, and adjust plans as appropriate
• Stakeholder management: experience building a shared vision across cross-functional teams
• Excellent executive communication skills: produces clear and succinct briefing materials and verbal communications to audiences up to the managing director level
• Strong result orientation: successfully engages diverse groups of colleagues and suppliers to deliver on a shared roadmap

Preferred qualifications, capabilities, and skills: 

• Experience in financial services, risk mitigation, and/or marketing preference
• Bachelor’s Degree preferred
• Ability to drive and execute an agenda with a cross-functional team
• Be collaborative and build strong relationships across the organization
• Manage multiple initiatives to completion under concurrent, rigorous deadlines in a fast-paced dynamic environment
• Strong communication and interpersonal skills, and be able to express ideas in a confident, clear, and compelling way  

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans