Assistant Operations Supervisor

Job DetailsJob Location: Ashtabula Office - ASHTABULA, OH 44004Education Level: High SchoolOperations Assistant Supervisor - OAS

Full Time, Non-Bargaining

Purpose and Job Summary

The Operations Assistant Supervisor serves as an on-duty operational leader, assisting with responsibilities for directing daily EMS activities, guiding and directing personnel, and ensuring readiness of units, equipment, and supplies. This role bridges field operations and organizational leadership by coordinating resources, maintaining compliance with clinical and regulatory standards, and fostering a culture of safety, accountability, and customer service excellence. The OAS assists in real-time decision-making, oversees logistics and inventory control, ensures accurate documentation, and supports staff development—driving operational efficiency and quality patient care throughout each shift. This is a FT non-rotating 24 hour position.

Essential Duties and Responsibilities


Performs all duties and functions of a Paramedic
Provide patient care as needed
Conduct patient evaluations
Demonstrates the ability of sound leadership skills
Demonstrates the ability to educate, mentor, develop, coach, or motivate subordinates
Processes and triages all requests from field staff for their shift and allocates resources or provide solutions
Ensures the shift is operationally ready at all times.
Oversees vehicle and equipment checks and readiness
Performs supervisory functions as designated by policy or the department manager
In the absence of management, acts as a liaison between the public and the organization, and acts as a point of contact for the organization during shift
Ensure all patient care reports and shift logs are completed accurately and on time for the shift
Interacts with all internal and external customers professionally at all times using proper etiquette and excellent customer service skills
Ability to exercise independent judgement and work in a limited supervised environment and Is self-motivated
Identify performance concerns and review performance of crews, providing positive, constructive feedback when needed
Direct the work of others on shift
Manages and implements system status plans
Ability to employ discretion and confidentially of all information
Maintain all certifications and education requirements for the position initially and throughout employment
Completes and submits daily reports as required
Communicates activities of the shift for a smooth transition between shifts
Implement procedures accordingly following any and all equipment or system failure
Develop and maintain strong collaboration with Dispatch to create a cohesive, innovative team
Coordinates inventory of medical supply and equipment stock for shift and ensures product adjustments are properly applied.

QualificationsQualifications and Education


18 Years of age or older
High School Diploma or equivalent
Successfully pass a drug test and a criminal background check
Valid Driver’s License and be able to meet CCA’s Insurability requirements
Have a high degree of regular and predictable attendance
Ability to read, interpret, and follow verbal and written instructions
Ability to read, write, and speak English fluently and correctly
Successfully complete an on-the-job training and/or orientation program
Must have the ability to meet or exceed the essential functions of this position with or without reasonable accommodations
Must maintain all certifications and licenses required for this position throughout employment
Associates Degree or higher (Preferred)
Paramedic EMS Certification
At least one year experience as a Paramedic (Preferred)
Experience with Interfacility Transport
Familiarly with current software systems: Traumasoft and HealthEMS (Preferred)
CPR, ACLS, and PALS certified or obtained within thirty days of hire
FEMA’s Independent Study for 100, 200, 700 and 800 certifications upon hire
Must attend sufficient continuing education sessions either on or off duty to maintain their certifications or licenses


Work Shift and Schedule


The Operations Department is staffed 24-hours a day, 7-days a week. May be necessary to work day, evening, weekend, holidays and overtime as needed. May be called back or held over to maintain staffing levels.
Work shift varies between twelve hour to twenty four hour shifts, with or without a rotation