Director of Operations

About Puttshack:

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

Our Purpose: To bring everyone in to play.

Our Vision: To be the universal answer to the question 'Where should we get together?'

Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values:

• Bring your 'A' game. We strive for excellence in everything we do.
• Lead the Way Our associates embrace and are inspired by change.
• Own the Fun We revel in our guests' enjoyment.
• Care Deeply - We take great care of our guests, our associates and the communities we call home.

Position Overview:
Reporting into the Regional Director of Operations, the Director of Operations will lead a team of associates and be responsible for overseeing the overall operations of their assigned Puttshack venue location. This role manages a multi-faceted, high volume, full-service bar & restaurant, and event space, with multiple tech-enabled miniature golf courses. As the most senior leader at the venue, you will be a Brand Ambassador and champion the Puttshack culture to ensure operational excellence and exceptional guest services at every step within the venue. The Director of Operations will be accountable for team leadership and development, achieving business objectives across operations, financials, guest satisfaction, and venue performance that adheres to the company's standards and values.

 

Key Responsibilities:

1. Operational Leadership:
   • Manage day-to-day operations across all areas of the venue, including game & technology, food & beverage, and overall environment.
   • Optimize operations within the venue to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction.
   • Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
   • Manage all systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc.
   • Work with onsite game technicians and other cross-functional teams to trouble-shoot technology within the courses or other areas of the venue.
   • Manage and oversee the purchasing of products/inventory across all areas of the venue.
   • Manage sales events team for all special events and group sales.
2. Financial Management:
   • Manage budgets and forecasts, analyze financial reports, and implement effective strategies to control costs, maximize revenue and spend per visit, and achieve overall financial targets
   • Drive financial success by identifying cost savings opportunities, as well as sales/marketing strategies to increase revenue through enhanced service delivery, promotions, and special events.
3. Team Development and Management:
   • Hire, train, and develop a large team of salaried and hourly associates.
   • Maintain proper staffing levels and manage associate schedules.
   • Partner with Talent Acquisition to identify, attract, and hire top talent across venues, with an emphasis on key Leadership roles such as Assistant DOs, Office Managers, Hospitality Managers, Sales Office, and Shift leads.
   • Collaborate with Talent and Training teams to ensure a positive and effective onboarding and training program for all venue associates
   • Foster a positive and inclusive work environment that promotes teamwork and associate engagement.
   • Drive accountability and consistency by conducting regular performance evaluations and providing constructive coaching and feedback.
   • Partner with Human Resources to increase associate engagement, minimize turnover, resolve conflict, and address associate relations issues within the
     venue.
4. Guest Experience:
   • Champion the Puttshack brand by ensuring a consistent and exceptional guest experience across all areas of the venue
   • Monitor guest feedback through online reviews, surveys, third-party shoppers, etc. and implement improvements based on insights.
   • Develop and maintain strong relationships within the community and key stakeholders, including guests, partners, and vendors.
5. Compliance and Safety:
   • Ensure all