Catering Assistant

Organization & Time Management

• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Demonstrated ability to prioritize work, meet deadlines, and adapt to changing needs.
• Ability to read and interpret Banquet Event Orders (BEOs) and daily work sheets; proactively seek clarification to ensure successful event execution.

Professionalism & Accountability

• Demonstrates initiative, sound judgment, professionalism, diplomacy, and tact.
• Reliable attendance and punctuality.
• Accepts responsibility for actions, follows through on commitments, and maintains high-quality work standards.

Customer Service

• Provides excellent customer service with a positive, patient, and professional approach.
• Identifies customer needs and responds appropriately, escalating concerns when necessary.
• Supports customer satisfaction by recommending services or solutions that meet organizational and client needs.

Communication

• Communicates clearly, professionally, and effectively with customers, leadership, coworkers, and support teams.
• Adapts communication style to meet the needs of diverse audiences and situations.
• Collaborates effectively across departments to ensure successful event execution and outstanding customer service.

Physical Requirements

• Ability to stand and walk for the majority of the shift.
• Ability to push, pull, load, unload, and transport equipment and supplies throughout a large service area.
• Ability to lift and move items weighing up to 60 pounds.

Work Style

• Maintains a positive attitude and demonstrates enthusiasm for serving customers and supporting team goals.
• Able to work independently while contributing to a collaborative team environment.
• Maintains flexibility and composure in a busy, service-oriented setting.

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