Principal Business Systems Analyst

The Enterprise Systems team manages the development, use, and support of Enterprise Applications - including the internal use of Smartsheet. Smartsheet is looking for an experienced Principal Business Systems Analyst to drive quality, efficiency and customer satisfaction within our Enterprise Systems team.

Join our Enterprise Systems team as a Principal Business Systems Analyst, where you'll be a key driver of efficiency, quality, and customer satisfaction. As an expert on our Enterprise Systems supporting the Order to Cash process, you'll convert business requirements into solutions and directly interface with business owners to fulfill their needs. We're looking for a strong communicator, detail-oriented professional who thrives on making an impact for our internal customers. 

You will report to the Director, Enterprise Systems within Corporate IT. This position is remote-eligible.

You Will:

• Lead the identification, analysis, prioritization, and implementation of process improvements using current and future Enterprise Financial Systems.
• Identify technical requirements for new and high impact integrations, collaborating with development and system architecture teams.
• Evaluate business goals against system capabilities, identify gaps, and propose and implement gap solutions.
• Ensure traceability of requirements from elicitation to implementation, maintain clear documentation and mapping to ensure alignment of solutions with business needs.
• Establish system roadmaps aligning with company goals.
• Conduct system evaluations and prepare buy versus build analysis.
• Establish technical guidelines and best practices around system constraints.
• Partner with Product Owners and QA Engineers to scope backlog items and design testing for new solutions.
• Ensure SOX compliance and perform and document IT General Controls Testing.
• Provide functional expertise to users of Enterprise Financial Systems.
• Use advanced system configuration and automation to achieve business requirements.

You Have:

• 12+ years of relevant experience in IT or Financial systems configuration.
• Experience supporting Order to Cash Systems in a multi-company/multi-national environment.
• Hands-on experience in enterprise application configuration, customization, and implementation.
• Strong communication skills and ability to explain technical subjects to non-technical users.
• Knowledge of Order to Cash processes and systems (NetSuite, Salesforce, Stipe).
• Experience working in an IT environment on both Agile and Waterfall projects.
• Advanced proficiency in enterprise systems, data analysis, and reporting.
• Experience defining technical requirements for scalable, business critical applications and ETL processes.
• Experience purchasing new applications in collaboration with procurement, legal, and compliance teams.
• Experience writing technical specifications for iPaaS solutions.
• Knowledge of database design, modeling, and performance optimization.
• Proficiency in diagramming tools and supporting Enterprise Systems such as ERPs and CRMs.

Perks & Benefits:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific) 
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon ac