Office Specialist I - Anticipated Vacancy

Location: Augusta,Maine,United States

Maine Revenue Services 

Office Specialist I - Anticipated Vacancy 

Opening Date: February 10, 2025

Closing Date:  February 25, 2025

Job Class Code: 6546
Grade: 16
Salary: $18.76 – $27.03/hourly  
Position Number: 016303918

Job Description

This position is assigned to Maine Revenue Services’ (MRS’) Operations Processing Center, providing office and administrative support work performing complex, varied office support tasks requiring the operation of technical office equipment.   Responsibilities require independent judgment, initiative and discretion to make determinations on varied matters, including interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures.  Essential skills include the ability to maintain knowledge of tax procedures and tax forms, as well as the ability to ensure appropriate processes are followed.  Effective communication skills, exceptional customer service, attention to detail, and accuracy will be necessary. This position requires flexibility and adaptability due to the cross-functional aspects of the job. 

REPRESENTATIVE TASKS:

•  Update MRS host tax system with new business accounts, taxpayer account names and addresses, and account closures.  Contact taxpayers by phone or letter to obtain correct information as needed. Update MRS image storage system based on incorrectly processed taxpayer data. Utilize MRS systems to ensure accurate processing of records.
• Monitor, examine, and review complex tax application forms, supporting documentation, and computer records and files to ensure the completeness of information collected and processed, and to ensure the accuracy of information maintained. 
• Exercise sound communication skills, ensuring all work items assigned to the unit are completed in a timely manner. Staff members will demonstrate flexibility while performing tasks assigned, in the end meeting the unit goals.
• Provide customer service for incoming calls to the Taxpayer Assistance phone queue, assisting users with general questions pertaining to property tax, withholding, personal and business accounts; registration and navigation of the MRS website.
• Research and accurately post payments to taxpayers accounts.

MINIMUM QUALIFICATIONS

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.