Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

MBI (T2)

Job Family:

Software Development

Job Qualifications:

Skills:

IT Implementation, IT Service Desk, ServiceNow Platform, Software Development, Workflow Management

Certifications:

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

ServiceNow Senior Developer

Position Overview: The ServiceNow senior developer will play a critical role in the development, configuration, and administration of the ServiceNow FedRamp platform.  This role is responsible for creating custom workflows, integrations, and applications during the client implementation phase and will also manage the platform’s ongoing maintenance and operations post-implementation.  The senior developer will collaborate with various teams to ensure solutions are functional, secure, and scalable.

Key Responsibilities:

• Develop, configure, and customize the FedRamp ServiceNow platform based on client helpdesk operations specifications
• Implement ServiceNow modules
• Act as the primary ServiceNow administrator post-implementation, managing platform operations, maintenance, and troubleshooting
• Build and maintain custom helpdesk workflows, business rules, and client scripts
• Integrate ServiceNow with other applications and data sources as needed
• Provide ongoing support and enhancements to ServiceNow solutions post-implementation
• Collaborate with cross-functional teams and stakeholders to ensure successful delivery of ServiceNow project
• Perform platform upgrades and apply security patches as required
• Create and maintain technical documentation and platform configuration

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related Field.  Degree requirement can be supported with 4+ additional professional experiences
• 5+ years of experience with ServiceNow FedRamp implementation and platform administration
• Strong experience with ServiceNow scripting, API, and workflow automation
• Proven experience implementing and configuring various ServiceNow modules
• Hands-on experience with integrations using REST, SOAP, and other integration protocols
• Experience with complex helpdesk workflow design, data integration, and platform governance
• Excellent problem-solving and communication skills to collaborate with clients and internal teams effectively
• Experience in managing ServiceNow O&M post-implementation is a strong plus
• ServiceNow Certified System Administrator, Certified Application Developer, and Certified Implementation Specialist are preferred
• Security Clearance Level: Public Trust
• Location: Remote

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely salary range for this position is $123,250 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, berea