Senior CRT Specialist

The Senior CRT Specialist is responsible for investigating consumer complaints and providing company responses to regulatory complaints and other escalated matters. This role analyzes facts and prepares documents that meet internal and external deadlines and company quality standards. The Senior CRT Specialist must have an ability to understand complex consumer issues and company processes, conduct root cause analysis, and appropriately document company records. The Senior CRT Specialist must identify and escalate concerns and articulate findings in a clear and concise manner. Excellent written and verbal communication skills are required.

RESPONSIBILITIES

Track, investigate and prepare responses to consumer complaints. 80%

Oversees and makes suggestions for improvements to daily automated and manual processes. 5%

Process administrative material and tasks. 5%

Identify and escalate issues that may be a risk to the company. 5%

Perform other duties, as assigned. 5%

MINIMUM REQUIREMENTS

EDUCATION:  High School Diploma              FIELD OF STUDY: General Education

EXPERIENCE:  1-2 years’ experience in Financial Services related field

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Excellent written communication skills
• Ability to multi-task
• Proficiency with MS Office products

PREFERRED QUALIFICATIONS

EDUCATION:  Bachelor's                  FIELD OF STUDY:  Business or Related Field

EXPERIENCE:  2+ years in Financial Services or Legal related field

CERTIFICATION(S):  Paralegal Certificate

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Knowledge of FDCPA, FCRA or other regulatory training

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.  If you are results-driven, have a pas