Personal Banker I

Position Description

Title:                           Personal Banker I

Department:              Retail Banking

Reports to:                 Branch Manager

Supervises:                 None

Classification:            Non-exempt

Date Prepared:          August 18, 2025

Summary / Objective

The Personal Banker is responsible for providing exceptional customer service by using excellent, in-depth knowledge of company products, understanding the customer’s unperceived needs, and communicating effectively with team members.

Experience & Education Requirements:

• Bachelor’s degree or equivalent sales & service experience
• Good interpersonal, communication & computer skills
• Multilingual speaking preferred

Essential Job Functions:

• Provides a complete range of customer service including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
• Responsible for providing comprehensive electronic banking support to customers
• Proactively interviews customers to identify all their perceived and unperceived financial needs
• Working accurately and efficiently with strong written and verbal skills to complete transactions within a reasonable period of time
• Maintains knowledge of branch policies and procedures
• Participates in activities for generating new business such as special events
• Successfully completing IRA and CD transactions; handling “teller transactions” as part of working with the customers to satisfy their needs
• Deliver clarity to customers through simplicity, guidance, and know-how
• Interface with customers via telephone or in person
• Must be able to support multiple branch locations as needed
• Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses
• Contributing to the achievement of goals through individual and group efforts and by offering ideas for improving processes and exceeding customer expectations

Required knowledge, skills & abilities:

• Basic understanding of financial products and services and the ability to learn more
• Assessing customer needs, providing solid recommendations, and building customer relationships to optimize sales opportunities with new and existing customers
• Effective written and verbal communication skills and computer skills
• Must possess a professional demeanor including business attire, courtesy, tact and conflict management skills
• Ability to apply critical thinking and problem solving skills
• Ability to adapt to changing demands and requirements
• Successful completion of in-house training programs or other approved training programs
• Compliance with BSA regulations as appropriate to the position

Physical Demands and Work Environment:

• Ability to use standard equipment such as computers, phones, photocopiers
• Requires manual dexterity, the ability to move and lift up to 25 pounds, (i.e. cash drawers, money/coins)
• Occasionally access the outside of the Bank building to service the ATM and drive-up area
• Occasional local travel to other worksites