Epic-Certified Willow Pharmacy Technical Lead - Technology Expert (HYBRID) DPH 9976

Company Description

12/10/2024 - Minor revision. No need to reapply.

The Department of Public Health (DPH) is accepting applications for one Epic Willow Pharmacy Technical Lead position in the 9976 Technology Expert I job class.

• ✅START with this Questionnaire
  https://forms.office.com/g/naza8L56yk
• Annual Compensation 
  $159,692 - $196,092
• Position Type
  Permanent Exempt careers.sf.gov/knowledge/role-types PEX-9976-121842
• 🏢 Hybrid Work 🏡
  Work in the office and sometimes remotely (within California)

The qualified applicant pool resulting from this recruitment may be utilized to fill exempt vacancies at various locations within DPH.

Job Description

Duties Include

• Provides direct ongoing guidance and/or supervision to other IS Business Analysts or serves as the top application authority for one or more related application modules or systems.
• Supports the design, build, implementation, and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health.
• Collects information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations, and utilization of best practices.
• Translates functional requirements into application builds.
• Maintains all system configuration and build parameters for application modules.
• Uses logic and analysis to solve computer and application module problems.
• Exercises judgment, decisiveness, and creativity in an environment subject to frequent change.
• Prepares test plans, documentation, and training materials; work with venders to prepare technical specifications and scopes of work.
• Prioritizes competing requests for services.
• Application module optimization in conjunction with stakeholders.
• Manages critical timelines effectively.
• Manages communication between applications.
• Application/module implementation and testing.
• Documents work and adheres to change control procedures.
• Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic build trackers or Epic project plans.
• Other duties as required.

More detailed Job Description: Click Here

Qualifications

MINIMUM QUALIFICATIONS

• ① An associate degree or above from an accredited college or university
• ② Seven (7) years of experience in either
  • system administration
    or
  • information systems development, maintenance and support
    or
  • information technology project management
    including
  • Five (5) years of experience implementing and supporting Epic Willow
• ③ Epic Certification or proficiency​​​ in either
  • Willow Inpatient
    or
  • Ambulatory
    or
  • Inventory

One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

Substitution
Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units.

Desirable Qualifications
These desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience with the full lifecycle of Epic implementation and/or Epic upgrade. 
• Epic Certification or Proficiency in Willow Pharmacy AND Willow Ambulatory AND Willow Inventory.
• Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping, and Kaizen events.
• Background and knowledge of clinical workflows.
• Knowledge of core functions and processes of the billing office.
• Knowledge of the billing office's integration with other departments in the organization.
• Knowledge and comprehension of revenue cycle management.
• Proficiency with Microsoft Suite (i.e., Word, Excel, PowerPoint).
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