Creative Operations Manager

Unlock your inner voice. The one that knows you can do it. The one to listen to more. Unlock that desire you’ve always had to achieve something bigger. Take the leap. Join a team of diverse individuals who thrive by conquering new frontiers and working in different ways. Learn, grow, and then learn some more in a hyper-growth environment. Develop your voice, your ideas, your ability to help others. People at Rokt aren't inspired by job titles, they are inspired by other people. Unleash all the possibilities. At Rokt, you’ll unlock your full potential.

About Rokt

Rokt is the global leader in ecommerce technology. We unlock revenue for companies by using AI and machine learning to present highly relevant offers to each shopper, personalizing the online shopping experience and maximizing the value of each transaction moment. Uber, Live Nation, AMC Theatres, PayPal, Hulu, Staples, Lands’ End, GoPuff, HelloFresh are among the more than 2,500 leading global businesses and advertisers relying on Rokt’s technology to increase engagement, revenue and customer acquisition. 

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 billion. We are expanding rapidly and operating in 15 countries across North America, Europe and Asia-Pacific with the largest office in NYC and a major R&D hub in Sydney. With consistent hyper growth ahead of the market and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. 

About Rokt’stars

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About the role

Rokt is seeking a dynamic and motivated Creative Operations Manager to join the Creative team. As a Creative Operations Manager, you will play a crucial role in project managing, and executing creative campaigns, while owning the ideation and production of our client gifting program. We are seeking an individual who is passionate about creating memorable client experiences, upleveling creative work, creating efficient processes, and contributing to the success of a growing marketing team.

Requirements

Responsibilities: 

Client gifting 

• Own the end-to-end production of our client gifting program, enhancing overall client experience while reporting on campaign outcomes. 
• Work closely with Sales Enablement, Client Success, and Business Development to execute timely and relevant gifts to clients who are celebrating milestones. 
• Assist the Sales Enablement team in project managing and executing account based marketing campaigns. 
• Manage shipments and scheduling deliveries for client gifting programs, and the events team.
• Maintain stock of up-to-date, on-brand swag, as well as high quality branded packaging materials. 
• Assist the events team with sourcing, executing, and shipping swag and gifts for events. 

Vendor management

• Source and maintain strong relationships with external vendors and ensure deliverables meet quality standards.
• Manage contracts and agreements with external partners.
• Maintain an up-to-date list of preferred vendors across printers, photographers, videographers, and swag distributors. 
• Provide detailed schedules to vendors and ensure external projects progress on-time. 

Creative team support

• Act as a liaison between the creative team, stakeholders and cross functional teams.
• Provide support in resource allocation for pre-production, production and postproduction.
• Prioritize daily and weekly creative requests. 
• Create project plans and timelines for creative projects. Utilize checkpoints to keep projects and team members on track. 
• Review incoming creative briefs to ensure goals and scope are clearly defined, and schedule project kick-offs as needed
• Assist the events team by coordinating with vendors to order printed materials, swag, and manage shipments for all events. 

Budget maintenance 

• Manage and oversee production budgets for client gifting and creative projects.
• Identify cost-saving opportunities without compromising creative excellence.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
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