Digital Communications Coordinator

Description

The Behavior Analyst Certification Board®, Inc. (BACB®) is a nonprofit 501(c)(3) corporation established in 1998 to provide professional credentialing services for practitioners of behavior analysis services. We are located in Littleton, CO with beautiful views of the adjacent Rocky mountains. Take a moment to peruse our employment page to learn about what we do and watch a brief video that describes our Welcoming Workplace!

At the BACB we strive to provide an inclusive and rewarding culture. We provide a work environment that focuses on positive reinforcement with a continual feedback loop to help staff achieve success. A healthy work-life balance is critical and the BACB provides exceptional benefits that promote self-care and wellness. All full-time staff enjoy:

• Medical, vision, and dental monthly insurance premiums paid 100% by the BACB for the employee and all eligible dependents. Employees don't pay any benefit premiums!
• Short-and-long term disability benefits for the employee paid 100% by the BACB.
• The BACB provides every full-time employee a $50,000 life insurance and AD&D policy at no cost to the employee.
• Annual $500 FSA contribution by the BACB.
• Employer funded 401(k) contributions up to a 4% employer match and discretionary contributions for eligible staff.
• 18 days of Paid Time Off accrued in the first year of employment.
• 12 paid holidays.
• Tuition reimbursement available.
• Student loan paydown plan available.
• Reimbursement for relevant professional development events.
• Free solar-powered electric car charging on-site.
• Onsite fitness facility at no cost.
• Work from home Wednesdays.

Compensation: The BACB uses compensation data for the metro Denver labor market to ensure our positions provide a competitive wage based on the education and experience requirements.

The hourly rate for this position is: $25.00 - $26.50 

The successful candidate meets the required education and experience but also enjoys:

• Working in the office
• Participating in collaborative discussions with team members
• Learning and professional development

To be considered, all applicants must complete ALL fields on the application, screening questions where required, attach a cover letter, and resume. Incomplete applications will not be considered.

This position will remain open until filled.

Summary: This role is responsible for maintaining the BACB’s mass email service and supports the coordination and distribution of digital communications, including social media, eBlasts, and surveys. The Digital Communications Coordinator contributes to cross-departmental initiatives and monitors the effectiveness of communication efforts by providing regular performance reports. Strong communication skills, attention to detail, and the ability to meet tight deadlines in a fast-paced environment are essential for success in this role.

Requirements

• Responsible for mass email service functions, process documentation, and cross-training.
• Assist with department and production projects as needed.
• Coordinate, build, and distribute BACB communication via email and designated social media platforms.
• Develop and execute a social media calendars for each platform in coordination with organizational initiatives.
• Monitor social media platforms for user comments and questions.
• Coordinate posts and messaging on key campaigns with social media agency.
• Route user communications and questions to designated departments.
• Collect social media data for analysis and reporting to Creative Services Manager.
• Assist with process documentation.
• Coordinate and collaborate with Creative Services Manager to identify actionable items related to external communication channels. 
• Coordinate, build, and distribute BACB communication related to surveys for certificants.
• Must be able to identify, interpret and communicate social media trends to colleagues and executives.
• Other duties as assigned.

Competencies: 

• Detail oriented
• Excellent verbal and written communication skills
• Strong time management and organization skills
• Demonstrated ability to multi-task and prioritize workload on a daily basis
• Strong Interpersonal skills
• Ability to troubleshoot and employ critical thinking skills

Expe