ServiceNow Discovery Administrator - Evergreen

Description

We are seeking a skilled ServiceNow Discovery Administrator to join our team. In this role, you will be responsible for managing and optimizing the ServiceNow Discovery module to ensure accurate and comprehensive discovery of configuration items (CIs) in our client’s IT environment. You will work closely with IT teams to configure and maintain Discovery schedules, troubleshoot issues, and ensure the effective integration of discovered data with the broader ServiceNow ecosystem. Our ServiceNow instance is hosted on-premises, making it important for candidates to have experience supporting on-prem ServiceNow environments. Familiarity with the unique challenges of managing on-premises deployments is essential for maintaining system stability, security, and performance. 

Requirements

• Discovery Management: Configure, schedule, and manage Discovery jobs to ensure accurate and timely discovery of CIs across the IT environment. 
• Integration: Ensure seamless integration of Discovery data with other ServiceNow modules such as CMDB, Incident Management, Change Management, and Asset Management. 
• Configuration: Maintain and optimize Discovery patterns, probes, and sensors to ensure efficient and accurate data collection. 
• Troubleshooting: Diagnose and resolve issues related to Discovery, including troubleshooting failed Discovery jobs and addressing data accuracy concerns. 
• Data Accuracy: Ensure the integrity and accuracy of data in the Configuration Management Database (CMDB) by validating and reconciling discovered data. 
• Service Mapping: Implement and manage Service Mapping to visualize and understand service dependencies and interactions, ensuring that the service maps accurately reflect the discovered infrastructure and applications. 
• MID Server Maintenance: Manage and maintain the MID Server applications used for Discovery processes, ensuring their configuration, performance, and connectivity are optimized for effective data collection and integration. 
• CSDM 4.0: Leverage Common Service Data Model (CSDM) 4.0 principles to structure and manage data within ServiceNow, ensuring alignment with industry standards and improving data quality and usability. 
• Documentation: Create and maintain comprehensive documentation for Discovery configurations, processes, and best practices. 
• Reporting: Generate and analyze reports on Discovery operations, data quality, and CI status to support decision-making and continuous improvement. 
• Collaboration: Work closely with IT teams and stakeholders to understand requirements, address issues, and optimize Discovery processes. 

Qualifications: 

• Experience: 5+ years of experience in ServiceNow, 2+ managing and configuring ServiceNow Discovery, including hands-on experience with Discovery patterns, probes, sensors, service mapping, and CSDM 4.0. 
• Technical Skills: Proficiency in ServiceNow platform scripting (JavaScript, GlideScript), Discovery configuration, CMDB management, service mapping, and CSDM. 
• Certifications: ServiceNow Certified Implementation Specialist - Discovery or similar relevant certifications preferred. 
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve issues related to Discovery and data accuracy. 
• Communication: Excellent verbal and written communication skills, with the ability to effectively collaborate with IT teams and stakeholders. 

Non-Negotiable Requirements:  REQUIRED EDUCATION AND EXPERIENCE: 

• 5+ years of experience in ServiceNow, 2+ managing and configuring ServiceNow Discovery, including hands-on experience with Discovery patterns, probes, sensors, service mapping, and CSDM 4.0. 
• Experience maintaining enterprise hardware and software Configuration Items (CI’s), ensuring data integrity, and tracking assets within a ServiceNow CMDB 
• Experience with Service Mapping and Discovery processes 
• Experience with the Change Management process to understand the changes and impacts within the CMDB 

REQUIRED CLEARANCE: 

• Secret clearance (interim required to start) 
• Must be a current US Citizen 

REQUIRED CERTIFICATIONS: 

• CompTIA Security+ or better (DoD 8570 IAT II complaint)
• ServiceNow Certified Implementation Specialist - Discovery or similar relevant certifications preferred 

 Technical Environment:  On-prem ServiceNow instance hosted by a third party, not ServiceNow cloud. Windows 10 or Windows 11 operating systems; Servi