Customer Service Associate - Chicago (15729)

Customer Service Associate  Duration:        Permanent Location:        Chicago, USAStart:               ASAP
Additional: Availability to work non-traditional shifts (e.g. evening and weekend shifts)   
The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, is vital to our team and leads naturally into a sales position. 

Your Next Challenge:

• Receives and processes inbound sales queries from clients via telephone, email and online chat function. 
• Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
• Encourages and enables customer to self-serve. 
• Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
• Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
• Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
• Handles customer requests for service related to password resets, download issues, technical questions, etc.
• Creates research Customer Relationship Management (CRM) tickets

What You'll Need:

• Strong interpersonal, organizational and communication skills 
• Strong attention to detail
• Strong customer service skills, and the ability to build and maintain relationships via telephone and email
• Proficient computer literacy (Internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.) 
• Experience with Salesforce preferred

Benefits at Getty Images Health InsuranceWe provide Medical, Vision, and Dental insurance for you and your family. We partner with Meritain (An Aetna Company), and CVS Caremark to provide you with two options for medical coverage - a POS plan and an HSA-qualified (Health Savings Account) Plan. The POS plan comes with a $200 per year Getty Images contribution to an FSA account. If you enroll in the HSA plan, Getty Images will give you $1400-$2400 per year to spend on any qualified health expenses. Dental insurance is available through Delta Dental. Vision Insurance is available through VSP. All full-time employees working at least 25 hours per week will become eligible for health benefits the 1st of the month following their date of hire. Contributions to health care accounts are prorated based on the date of hire.  For more information on these benefits, you may request an electronic copy of our Benefits Guide.  Time off Work/life balance is important to usWe provide flexible time off and 10 sick days each calendar year. Additionally, we pay 4 weeks of fully-paid Parental Leave for new parents, with primary caregivers eligible for an additional 8 weeks of fully-paid leave.   Company Paid HolidaysEmployees enjoy company-paid holidays for each of our global locations. Disability and Life InsuranceWe automatically enroll and pay for Basic Life and Accidental Death and Dismemberment Insurance (AD&D) up to 2 times your annual salary. We also provide you with fully paid Short-Term Disability and Long-Term Disability Insurance.  Employee Assistance ProgramEmployees have access to free, confidential assistance for everyday problems such as stress management, financial coaching, marital or family issues, substance abuse, occupational problems, and referrals for legal, childcare, and eldercare services. Employees can seek additional discounts on other wellness activities such as travel, gym memberships, and sports! Through our EAP services, employees are also eligible for 3 free counseling visits and life coaching sessions.   401(k)Start saving for retirement! Getty Images matches up to 4% of your deferred compensation, with immediate vesting – that means all of Getty Images employer match money is automatically yours – with no waiting period!  Learning & growthWe value continuous learning and development to help everyone develop their skills. Enjoy mentorship, curate