Hotel Operations Manager - MGM Grand

Start the next step in your Front Desk Services career by becoming the next Hotel Operations Manager at MGM Grand! Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

Provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the  MGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including  managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the  Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service  standards. All duties are performed in accordance to company policies and procedures.

THE JOB:

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE  for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work  schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through  coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent  with the company’s service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
• Perform other duties as assigned

MINIMUM REQUIREMENTS:

• 2+ Years of Prior Relevant Experience in the direction and management of employees in a similar hotel environment.
• Bachelor's Degree or equivalent experience in hospitality, management, or related field.

PREFERRED:

• Technical knowledge and experience with Opera.
• Technical knowledge and experience with Amadeus.
• Previous experience managing employees under a collective bargaining agreement.
• Previous experience working in a similar resort setting.
• Ability to communicate in Spanish and or Asian Languages.
• AAA or Forbes knowledge.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits including 401K matching
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!