Primary Location:

Nucleus Building - UMC

Address:

300 E. Market St. Louisville, KY 40202

Shift:

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

The Senior Benefits Specialist is responsible for the administration, analysis, and delivery of UofL Health's employee benefits programs, ensuring an exceptional team member experience while maintaining compliance with applicable federal, state, and organizational policies. This role serves as a subject matter expert for health and welfare benefits, retirement plans, leave programs, and benefits-related processes. The Senior Benefits Specialist partners closely with Human Resources, Payroll, vendors, and leadership to support a workforce dedicated to delivering exceptional patient care.
A key responsibility of this position is managing benefits-related inquiries and transactions through Workday Case Management, serving as the primary communication and service delivery platform for team member interactions. The Senior Benefits Specialist ensures timely, accurate, and professional resolution of cases while maintaining high service standards and operational excellence.

Job Description:

Benefits Administration

• Administer and support UofL Health's employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, voluntary benefits, and wellness initiatives.
• Coordinate benefit enrollments, qualifying life event changes, open enrollment activities, and terminations.
• Ensure accurate benefits data within Workday and other benefit administration systems.
• Audit employee and vendor data to ensure enrollment accuracy and compliance.
• Maintain plan documentation, employee communications, and benefits-related policies and procedures.

Workday Case Management & Team Member Support

• Utilize Workday Case Management as the primary tool for managing benefits-related inquiries, requests, and escalations.
• Respond to team member questions regarding benefit eligibility, enrollment, coverage, claims, retirement plans, leave programs, and policy interpretation.
• Monitor case queues to ensure service level agreements (SLAs) and response-time expectations are met.
• Document all interactions, resolutions, and follow-up activities within Workday.
• Identify trends in case volume and recurring issues, recommending process improvements and knowledge resources.
• Develop and maintain knowledge articles and standard responses to enhance team member self-service capabilities.

Compliance & Risk Management

• Ensure compliance with ERISA, COBRA, HIPAA, ACA, FMLA, and other applicable regulations.
• Support required reporting, audits, and annual compliance activities.
• Maintain confidentiality of sensitive employee health and personal information.
• Assist with plan testing, vendor audits, and regulatory filings as needed.

Vendor & Cross-Functional Partnership

• Serve as a liaison between team members, benefit carriers, third-party administrators, and internal stakeholders.
• Collaborate with Payroll, HR Operations, Leave Administration, and Talent teams to resolve complex issues.
• Monitor vendor performance and assist with issue resolution and escalation management.
• Support implementation and ongoing administration of new benefits programs and technology enhancements.

Data Analysis & Reporting

• Prepare recurring and ad hoc reports related to benefits enrollment, utilization, costs, and case management metrics.
• Analyze trends and recommend solutions to improve operational efficiency and team member satisfaction.
• Support annual benefits planning and open enrollment strategy through reporting and data analysis.

Project Support

• Lead or participate in HR and benefits-related projects, including system enhancements, process improvements, and Open Enrollment.
• Support Workday optimization efforts and testing for benefits-related configurations and updates.
• Assist with organizational change management and communication initiatives related to benefits programs.

Additional Job Description:

Job Requiremen