Principal Product Manager

About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.   Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.   There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.     The Opportunity We are looking for an experienced Principal Product Manager with drive, intellectual curiosity, an appetite for working on hard things, and a founder's mentality of complete ownership. You will own strategy and execution of our flagship product and relentlessly seek new ways to provide value for our customers and improve the patient financial experience for ptients.   Additionally, you will adopt an AI-first mentality to find ways to incorporate the latest AI advancements throughout our product. We have already embedded LLMs as a key feature for AI-driven patient support through chat and voice, and there is a tremendous opportunity to continue building these products and finding additional ways to leverage AI in ways that will be transformative for patients and providers.   Please note: This role is hybrid - candidates located in the San Francisco Bay Area only will be considered.

Key Responsibilities

• Own the strategy, roadmap, and execution for Collectly's Post-Service and Billie product lines, driving measurable improvements in patient payments, conversion, and overall financial experience.
• Act as the single-threaded owner of the post-service patient journey, from statement delivery through payment resolution, ensuring a seamless and high-converting experience across channels (SMS, web, voice, chat).
• Lead high-impact product discovery to identify and validate new opportunities across payments, billing workflows, and AI-driven patient support - grounded in customer pain points, data, and market insight.
• Drive an AI-first product strategy, identifying and shipping new capabilities leveraging LLMs and voice AI (e.g., automated patient support, payment negotiation, billing explanation) that meaningfully improve outcomes for patients and providers.
• Partner deeply with Infrastructure, Engineering, and Design to build scalable, reliable systems across EHR integrations, billing workflows, and payments infrastructure. 
• Define and own core business and product KPIs (e.g., collection rate, time-to-payment, patient engagement, resolution rate), and use them to guide prioritization and measure success
• Translate complex healthcare billing and RCM workflows into intuitive product experiences, balancing compliance, operations constraints, and usability.
• Work cross-functionally with Sales, Customer Success, and Support to understand customer needs, unblock deals, and continuously improve product-market fit.
• influence company-level strategy by identifying new product and revenue opportunities within post-service billing and patient financial engagement.
• Mentor and raise the bar for product thinking across the team, setting a high standard for product rigor, customer obsession, and execution excellence.

What Success Looks Like

Within the first 90 days:

• Develop a deep understanding of Collectly's Post-Service and Billie products, including core workflows across patient billing, payments, AI support, and EHR integrations.
• Build strong relationships across Engineering, Design, Infrastructure, Sales, and Customer Success, quickly becoming a trusted partner and central point of product leadership.
• Audit the current product experience end-to-end, identifying the highest-impact opportunities to improve patient conversion, reduce friction, and drive collections.
• Define and align on clear success metrics for Post-Service and Billie (e.g., collection rate, time-to-payment, engagement, resolution rate), establishing a baseline and identifying gaps.
• Deliver an initial set of high-impact product improvements or experiments, particularly focused on increasing payment