ADVANCED PRACTITIONER CLINICAL LEAD

Company Description

University of Maryland Urgent Care is dedicated to providing compassionate, high-quality, patient, family and community centered care. We strive to transform the way we deliver health care to bring convenience and value to every patient in the communities we serve. UM Urgent Care is part of the University of Maryland Medical System, a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team. 

Job Description

General Summary

This position is based out of the Harford County Region of Maryland with some coverage and responsibilities from time to time covering the entire UM Urgent Care platform.

In addition to performing direct patient care in accordance with their full or part-time agreement, the Advanced Practice Clinical Lead ‘APCL’ directly supervises assigned advanced practice providers ‘APPs’ [nurse practitioners and physician assistants.] The APCL oversees the clinical care delivery provided by the APPs in order to ensure the delivery of high-quality, safe, patient care, focused on achieving an outstanding patient experience and patient satisfaction outcomes.  The APCL serves as a clinical leader, working closely with the Regional Medical Director ‘RMD’ and CMO in the processes of procurement of new providers including provider onboarding, engagement, training and role modeling clinical excellence.

Principle Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. The APCL excels as a leader of their team by exemplifying the qualities of a high achieving provider: takes initiative, is resourceful, works efficiently, is an excellent communicator, and is driven by the opportunity to serve their patients and make a difference in the communities we serve. The APCL strives for excellence in the areas of patient clinical quality and patient safety, and places great emphasis on accountability, growth and continuous improvement. The APCL must have excellent communication skills, be detail oriented, and organized.

1. Provides supervision to APP direct reports, completing routine performance reviews (including coaching providers in areas where improvement is required), chart reviews, attendance at quarterly meetings, active, ongoing provider engagement, mentorship with a focus on continuous performance improvement.
2. Creates and delivers performance improvement plans and corrective actions with leadership review.
3. Completes new provider candidate interviews and participates in candidate selection with support of the RMD.
4. Supports center-level clinical responsibilities pertaining to providers; ensures charts are completed and signed-off timely, final laboratory results are resolved, work-queues cleared, patient messages answered and X-rays signed off. Oversees clinical care best practices implementation.
5. Aligns with CMO and RMD measuring quality and safety metrics including the reporting of identified clinical outcomes. Collaborates effectively with the CMO and RMD in the development and integration of new clinical initiatives.
6. Supports new provider onboarding and training: EHR competencies, clinical and patient experience best practices,  clinical practice (i.e. pre-operative physicals, worker’s comp), and safety practices.  In collaboration with operational leadership, CMO and RMD supports the patient experience training program for assigned providers and dedicated centers.
7. Leads weekly safety huddles and monthly provider clinical case review sessions. Participates in weekly market medical/provider leadership meetings with CMO and RMD; reviews policies, procedures, and process improvement initiatives on an ongoing basis.
8. Reviews and resolves low to moderate complexity patient complaints where standard of care is met. Reports instances where standard of care is not met. to the RMD for review.
9. Champions patient and teammate safety, identifies risks in processes and takes action to mitigate and report findings.
10. Supports UMUC clinical committees: medical therapeutics and supplies committees. Supports provider engagement and team-building activities.
11. Part-time or full-time exempt status as an AP