Senior Manager Commercial Programs & Omni Operations

Purpose & Overall Relevance for the Organization:

 

The Sr. Manager, Commercial Programs & Omni-Operations role will be to support, and manage key strategic and operational initiatives, from planning to execution, across the commercial business portfolio to drive the North America market’s top commercial priorities delivering to the NAM strategic business plan.

 

Key Responsibilities:

 

• Commercial Programs Management
  • Support the commercial program portfolio of the NAM SBP (Game Plan), from planning to execution of key strategic initiatives contributing to the overall NAM commercial SBP.
  • Assist in translating high-level, long-term strategies into near-term initiative project plans
  • Drive and guide initiative owners to set initiative objectives, develop detailed work breakdown structure with concrete activities, milestones, roles and responsibilities and define KPIs
  • Help identify interdependencies, across areas/functions, to enable effective measurement of portfolio risk and progress against baseline, prioritization, and focus areas.
  • Provide content expertise, root-cause analysis, and integrated problem-solving as needed to drive the delivery of the strategic business plan commercial initiatives
  • Facilitate with active process management and guide the overall project life-cycle from start to finish towards quality, on-time completion against targets.
  • Provide senior management with objective perspective on progress, priorities and directions, including escalation of risks, while managing their expectations
  • Deliver against the NAM PMO system and ways of working on project management excellence
• Omni-Operations Commercial Initiatives Management
  • Support the unification of omni operational initiatives across the commercial organization for holistic management of cross-channel (in collaboration with Brand & Product) topics driving growth and profitability.
  • Deliver with strategic operational planning and monitoring against business targets in collaboration with key stakeholders across business units, channels, and support functions (HR, Tech, Tax, Legal, etc.).
  • Ensure operational excellence across commercial activities by being the go-to & traffic control Team for critical initiatives, meetings and best practices sharing.
  • Support the management of a synchronized effort and ensure delivery of initiatives from Global Sales organization that spans across channels for NAM commercial delivery

 

Key Relationships:

 

• NAM SLT
• Business Development Strategy Planning, Brand Strategy, Head Office
• Business Units
• Commercial/Channels – Wholesale, Retail, Ecom
• Finance
• Supporting Functions
• Global Sales and strategy teams

 

Knowledge, Skills and Abilities:

 

• Strong process and project management skills – organized but flexible approach
• Solid business sense and commercial acumen - broad understanding of business value drivers and operations
• Strategic thinking and critical-thinking skills
• Strong analytic skills but willing to problem solve using a hands-on approach
• Influential skills – able to mobilize people across functions towards a common objective, not only through logic, but also through influence and relationship building
• Strong multi-tasking and prioritization abilities to handle multiple projects at the same time; takes initiative and proactively seek opportunity for improvement with an owner mentality
• Very strong communication skills – ability for executive level presentation skills
• People-oriented & collaborative – ability to work with, service, and navigate across a wide network throughout the organization
• Confident, has good judgement and will assert and stand behind it
• Accountable, reliable and objective, fact-based decision making
• Willingness to learn – a drive to learn about all aspects of the business and develop general management competency.

 

 

 

 

Requisite Education and Experience / Minimum Qualifications:

 

• Minimum 4-6 years of general business experience with ideally a combination of 2+ years tenure in top-tier strategy consulting firm and large global matrix corporate experience
• Strong track record in cross functional/market level project management with leading consumer brands or consulting firms
• Experience with initiatives/project tracking (e.g. knowledge of utilizing tracking tools)
• Proven track record of delivering high-quality work on time
• Experience with a global apparel / consumer goods brand or retailer is preferred.
• Able to work with/influence middle a