Senior Design Program Manager, Games Platform

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Netflix Experience Design (XD) is an inclusive blend of design disciplines, focused on the company mission of entertaining the world. XD is responsible for the global Netflix experience, including how we acquire, retain and measure customer health, member streaming platforms, and developing, producing, marketing, branding and promoting Netflix experiences.

This is a remote-friendly role  with mandatory team meetings ~4 times a year in Los Gatos or Los Angeles for collaboration and team building.

About the Netflix Games XD Team

The Netflix Games XD team delivers games to 200+ million people across mobile, web, and TV. This takes work across discovery canvases for members and nonmembers, the creation of platform features that enable gameplay and connect members, as well as improving the game developer lifecycle to ensure our development partners can build and launch awesome games and experiences for the Netflix Games Platform. 

About The Role

The Netflix  XD Operations team is seeking a Senior Design Program Manager to join our XD team.  This role will be embedded within the Games Platform design team who is responsible for the creation of platform features that enable gameplay and connect members. 

As part of this team, you will bring your program management and people skills to drive cross-functional design programs at scale. As a Design Program Manager, you will support the design team in driving strategy to pixels by collaborating with a multidisciplinary team of designers, content designers, engineers, technical program managers, product managers, and UX researchers. 

• Lead and optimize the operations for the Games Platform XD team, so that designers can focus on designing and delivering innovative features that improve our Games Platform. 

• Partner with design leadership and cross-functional teams to synthesize roadmaps and ensure design work is aligning to business priorities and cultivating strong relationships across the games and product organizations. 

• Support the design pipeline from end to end, including prioritization and planning, resource management, and program tracking.

• Own artifacts that are in service of driving initiatives/programs forward. 

• Connect the dots for the team to ensure seamless collaboration with cross-functional partners, and that the team is highly aligned with business goals.

• Establish engagement models and cross-functional collaboration channels with key design partners and stakeholders, ensuring clarity on design deliverables while balancing multiple priorities and business demands.

• Support team health and resource management in partnership with design leadership.

• Successfully collaborate with design leaders, designers, product managers, technical program managers, researchers, engineers, and game studio partners.  

• Advocate for design by ensuring the team has time and space to explore innovative, user-centered solutions.

The Must-Haves

• Experience with game consumer platforms and game development workflows

• 7+ years of applicable program management experience in a technology and creative environment

• Demonstrated delivery of large-scale design programs and projects, working in collaboration with product, engineering, and technical program management

• Passion for user experience and design with a deep understanding of the product development lifecycle

• Experience working across complex and ambiguous problem spaces, with the ability to ask the right questions to help move the team forward to arrive at better solutions with broader business priorities in mind 

• Strong instincts around people and organizations with demonstrated ability to influence design leadership

• Relationship and trust building – candidates are expected to develop strong, trusting partnerships to guide, inform, or support efforts; you must have and demonstrate deep collaboration, curiosity, optimism and positivity

• Strong conflict resolution and negotia