At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.

Our Customer Success team plays a vital role in advising and guiding a diverse range of Enterprise customers, ensuring a successful launch with Webflow and continually achieving their business goals and maximizing their investment in Webflow. We are the main point of contact for Webflow's strategic customers throughout their customer journey, including onboarding, adoption, maturity, and renewals.

We’re looking for a Customer Success Manager to help drive value for a set of Webflow’s Enterprise Customers. Partnering closely with Webflow's Account Executives, Solutions Engineers, and Technical Architects, our Customer Success Managers (CSMs) work cross-functionally to identify opportunities where existing customers can grow their usage of Webflow or identify new use cases to leverage our capabilities. As trusted advisors to our customers, CSMs are consultants, project managers, product evangelists, as well as thoughtful advocates for our customers and their priorities.

About the role:

• Location: Remote-first (United States; ON, Canada) **Must reside in Central or Eastern Time Zone. 
• Full-time 
• Permanent 
• Exempt
• Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location. 

• United States  (all figures cited below in USD and pertain to workers in the United States)
  • Zone A: $102,000 - $129,000
  • Zone B: $96,900 - $122,500
  • Zone C: $92,000 - $116,000
• Canada  (All figures cited below in CAD and pertain to workers in ON Canada)
  • $115,000 - $145,800

For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to theManager, Customer Success

As a Customer Success Manager, you’ll … 

• Establish and maintain trusted advisor relationships with key stakeholders, from executive sponsors to day-to-day users, to ensure customers derive ongoing value from Webflow.
• Drive strategic account planning by aligning customer goals with Webflow’s capabilities and coordinating across internal teams to deliver on success plans.
• Conduct executive business reviews to measure progress, highlight impact, and uncover opportunities for deeper adoption and expansion.
• Provide expert guidance on Webflow deployment and optimization, ensuring enterprise customers follow best practices for scalable, successful implementations.
• Partner cross-functionally (e.g., Renewals, Product, Technical Architects) to influence renewal outcomes, surface customer feedback, and shape product direction based on real-world use cases.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you:

You’ll thrive as a Customer Success Manager if you:

• Have a consultative approach; able to navigate complex business needs and requirements
• Prior Customer Success or Account Management experience, with a SaaS company or digital marketing agency. (2-3 years of relevant experience preferred)
• Strong verbal and written communication skills: ab