Customer Support Engineer

Description

DealHub provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards.

We are hiring a Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems.

As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.

You will be responsible to:

• Provide fast, professional, and personal support to Dealhub’s customers worldwide, via emails, video calls and recorded sessions
• Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
• Do troubleshooting and ensure each ticket has been solved
• Make the customer satisfied with the solution and support provided
• Manage your work in a ticketing system
• Collaborate with different teams in the company

Requirements

We expect you to:

• Have proven experience of at least 2 years in technical customer-oriented roles in SaaS companies
• Be experienced with integrations and implementation processes of SaaS products
• Proven experience with business applications and CRM (Salesforce / Hubspot / etc.)
• Have excellent communication skills (verbal and written) and strong customer-facing approach
• Be bold, ambitious, and make things done
• Think out of the box and lead a surprising problem-solving approach!
• Have prior experience with SQL queries
• Be a great team player!
• Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)

** The job is for Texas residents only. Only relevant applications will be answered. **