Project Manager, Payer Operations

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Project Manager, Payer Operations

As a Project Manager on the Payer Success team, you will serve as the critical bridge between our health insurance partners and internal teams, leading the execution of high-impact projects that drive Alma’s growth and strengthen our position as a preferred payer partner. In this role, you will lead the implementation of new partnership opportunities, foster seamless cross-functional collaboration, monitor success metrics, and optimize operational efficiencies.

In this role, you’ll work closely with cross-functional stakeholders—including Product, Engineering, Marketing, Operations, CX, and Sales—to align on payer-related initiatives, remove roadblocks, and drive strategic outcomes

What you’ll do:

• Lead expansion initiatives by tracking tasks, monitoring timelines, escalating risks, and ensuring successful project completion.
• Manage day-to-day execution of payer operations projects, supporting planning, coordination, and decision-making efforts.
• Develop and maintain project plans, ensuring deliverables are routed effectively and progress is communicated clearly.
• Facilitate cross-functional collaboration by leading internal and external stakeholder meetings and keeping teams aligned.
• Build and maintain strong relationships with key internal and external partners.
• Identify and implement process improvements to enhance efficiency, scalability, and overall payer operations effectiveness.
  

Who you are:

• You have 2-5 years of Healthcare, Payer, Project Management or related experience.
• You have experience utilizing Project Management tools such as Asana.
• You have an analytical mindset and are proficient in Excel or Google Sheets.
• You have experience navigating sudden shifts in priority and are comfortable in ambiguous and nuanced settings.
• You have experience introducing new processes or systems within a payer organization that requires effective change management.
• You have experience navigating and mitigating risks associated with project management, including scheduling, resources, and stakeholder management.
• You have the ability to recognize opportunities for process improvement and drive the implementation of those improvements.
• You have the ability to present ideas and bodies of work to small and large audiences.
• You are self-directed with the ability to set priorities, plan, and organize tasks and deliverables as needs evolve.
  

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans