Director, Claim Product Manager Subrogation

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$117,200.00 - $193,400.00

Target Openings

1

What Is the Opportunity?

This position is responsible and accountable for creating and directing the strategy for programs and/or projects for the line of business. Leads a line of business or cross-line program(s), determines strategic direction and may also direct strategy and operations for of a line of business project or function. Develops, designs, documents and recommends multiple solutions and leads initiative implementation to improve countrywide results. Evaluates operating environment, vendors, workflow processes, and support services, and influences direction for assigned line of business programs or products. Responsible for leading the strategy and execution of programs and projects through matrix leadership. May lead others.

What Will You Do?

• Claim Strategy:
• For specific national line of business initiatives develops and directs strategies and business plans for product, program or functional development / enhancements, designs, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues customer service and claim technical support.
• Collaborates across Claim and the Enterprise to develop and direct national short and long term strategies and business plans for line of business initiatives to increase profitable growth and productivity, reduce expenses and improve results and customer service.
• Identifies new improvement or innovative opportunities, and understands, assesses and removes barriers to success.
• Accountable for vendor strategies including vendor selection, negotiation and contracting.
• Claim Practices & Field Support:
• Partners with the Field, Claim Resources and Senior Leadership to identify and improve Claim processes and practices.
• Proactively stays abreast of industry, developments, changing trends and jurisdictional issues to understand how it impacts our business and influences future strategies.
• Directs industry analysis and bench-marking studies.
• Adjusts claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.
• Attends various seminars and conferences as appropriate.
• Partners with Claim University on the development and design of technical claim and leadership training strategies, programs and curriculum.
• Partners with field management, Claim Finance and Claim Business Intelligence Analytics to develop and deliver a financial management and control strategy to limit financial risk associated with claim costs.
• Serves as a contact and technical resource to field and business partners on compliance and regulatory issues, program and/or procedural issues.
• Provides field claim management guidance on legislative, regulatory, and market conduct issues.
• Shares accountability with business partners to achieve and sustain quality results.
• Business Process, Workflow and Technology:
• Analyzes and assesses results to identify areas with improvement opportunities as well as review the feasibility of new workflows, vendor products and services.
• Makes recommendations and leads initiatives to improve overall product effectiveness and future utilization.
• Directs the creation, implementation, and maintenance of claim handling guidelines, policies, procedures and processes.
• Partners with Business to assist in developing and implementing claim policy language and endorsement changes.
• Manages the investigation of new technology and the application of same for improving business process, increasing productivity and cost effectiveness.
• Provides technical knowledge and project coordination on large-scale claim progra