Customer Experience Specialist (Hybrid)

*This is a hybrid position. Please do not apply unless you are local to our office in Lansdale, PA.*

About Keystone Technologies:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."

Who We Are:

We’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.

Our Core Values

• Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.

• Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.

• Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.

• Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.

• Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

The Opportunity:

The Customer Experience Specialist owns the planning and execution of customer, rep, partner, and other external guest visits to Keystone headquarters. This role serves as the central project lead for the visit experience, translating business objectives into well-structured agendas, aligned internal preparation, and a polished on-site experience that reflects Keystone’s brand and customer commitment.

The ideal candidate brings strong planning capability, sound judgment, hospitality skills and the ability to independently manage multiple high-visibility visits with competing priorities and stakeholders. This role requires strong cross-functional coordination, proactive problem-solving, attention to detail, and the ability to make informed decisions that reflects Keystone’s commitment to professionalism and customer experience.

Your Impact:

• Lead end-to-end planning and execution for customer, rep, partner, and other external guest visits to Keystone headquarters

• Partner with Territory Managers, Sales leaders, Channel Marketing, and other stakeholders to define visit objectives, attendee profiles, company background, and priority discussion topics

• Develop, manage, and communicate detailed visit agendas and run-of-show documents tailored to the goals and needs of each visiting group

• Drive internal alignment to ensure the appropriate presenters, leaders, and subject matter experts are identified, scheduled, and prepared for each visit

• Oversee visit logistics including hotel accommodations, local transportation, airport pickups/drop-offs as needed, meals, conference room scheduling, and related hospitality details

• Serve as the primary internal owner for visit readiness, confirming materials, spaces, timing, presenters, and guest needs in advance of arrival

• Prepare and distribute a concise guest overview file for internal stakeholders that includes relevant company background, attendee information, sales context, growth or decline trends, known opportunities or concerns, and key discussion points shared by Sales

• Facilitate a high-touch, professional guest experience on-site, including we