CUSTOMER SERVICE REPRESENTATIVE I/II (SR-10/SR-11) [multiple vacancies]

Posting number: 016267

Department: Various Departments

Job classification: CUSTOMER SERVICE REPRESENTATIVE I

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Water Agency, Customer Service, Office and Administrative Support

Summary

A woman helps a customer at a service window

The City and County of Honolulu is seeking motivated and customer-oriented individuals to fill multiple Customer Service Representative roles at various levels in the following departments:

Customer Service Representative I (SR-10) vacancies:

• Five (5) vacancies with the Department of Customer Services (CSD), Satellite City Hall Division
  • Work schedule is Monday - Friday from 7:45 a.m. until 4:30 p.m.
  • May float to various satellite city halls as needed.

Customer Service Representative II (SR-11) vacancy:

• One (1) vacancy with the Department of Environmental Services (ENV), Office of Administrative Support Division

Other departments may also use this job posting to fill similar positions as openings become available.

What You Will Do
Your duties and responsibilities may include, but are not limited to:

• Assisting customers by answering questions, resolving concerns, and providing information on accounts, services, and charges.
• Reviewing and processing customer accounts by updating records and applying policies, procedures, and billing requirements.
• Analyzing account information to determine appropriate charges, adjustments, refunds, or service changes.
• Maintaining accurate records by entering, verifying, and updating customer and financial information in computerized systems.
• Coordinating service requests by processing applications, contracts, investigations, and other account-related transactions.
• Preparing reports and documentation by compiling data, monitoring account activity, and supporting accurate recordkeeping.
• Perform other related duties as required.

***Customer Service Representative I (SR-10): $3,471 per month***
***Customer Service Representative II (SR-11): $3,606 per month***


Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the “Benefits” tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/.

Examples of duties

A circular logo featuring a lightning bolt and the text HIRING PROCESS:

• Interviews for the Department of Customer Services will be held on September 1, 2026.
• Interviews for the Department of Enviro