Ink Customer Technical Service Rep - Flexo

Pay Ranges :  $92,000 - $100,000

 

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

 

 

Work Location: This role is based on-site, Ridgefield Park NJ

 

 

Overview: 

 

Responsible for identifying the technical and continuous improvement needs of assigned customer and coordination of any technical activities related to same. This may include coordination of both laboratory and manufacturing activities, and applicable training and development of customer employees. Provides strong press side technical service, troubleshooting of problems and provides detailed and consistent technical reporting. Supports customer’s schedule through production coordination, and at times may need to provide color matching, formulating, and small batch blending support on-site at the customer location. Provides performance feedback on ink room personnel and address issues accordingly.

 

Essential Job Functions:

 

• Directs Housekeeping and Safe operations.
• Ensure processes are being reviewed and completed properly. Reporting any issues/gaps.
• Act as point person in operational InPlant matters for the customer and Sun Chemical. Coordinates with Sales, CTS, and CSC leadership to ensure proper technical support within the given customer.
• Identifies rework opportunities based on review of batch tickets.
• Takes leadership role in Continuous Process Improvement activities within the InPlant.
• Provide strong press side technical support.
• As needed, perform color match, produce and quality control inks to ensure inks meet/exceed the customer’s specifications. Maintain detailed production and QC records.
• Completion of in plant personnel performance management reviews, coordinate in plant personnel training and employee development programs, work closely with HR regarding employee relation matters. Address personnel performance.
• Prepares monthly reports to keep management informed.

 

Required Education and Experience:

 

• Technical Degree (BS) or 5-10 years of industry experience.
• Good