Manager, Supplier Onboarding & Compliance

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Manager, Supplier Onboarding & Compliance reports to the Senior Director of Procurement Operations, with responsibility for operational execution related to global supplier master onboarding, maintenance, compliance, and service delivery.  The focus of the role is to perform best practice supplier master governance and drive supplier consolidation and rationalization through a preferred supplier program. The position will closely partner with key, global team members in Accounts Payable, Sourcing, and Procurement organizations to align on an end-to-end strategy.

The successful candidate will be expected to be highly self-motivated and innovative, with proven experience in successfully supporting a best-in-class supplier master program, providing best practice service delivery and actionable business insights. Be an advocate to digitalize and automate global supplier master processes through RPA and other emerging technologies to create capacity, increase efficiency, quality, and control of our processes.

 

What you get to do in this role:

• Execute end to end supplier enablement, onboarding, and maintenance program.
• Lead supplier enablement team by delivering training, sharing best practices, and providing overview and audit support of daily work.
• Support to ensure global compliance to federal and state tax withholding and reporting requirements for foreign and domestic suppliers (1099, 1042, 1042s, CA592).
• Maintain process integrity, internal and SOX controls, and ensure compliance with all ServiceNow policies and applicable laws and regulations.
• Accountable for service delivery against agreed and evolving KPI’s and SLA’s.
• Support strategic and cross functional projects.
• Act as the point of contact to resolve supplier master data issues with business partners.
• Delivery of supplier master training to end users.
• Support regular review and analysis of supplier master data for deactivation in accordance with established policies and procedures.
• Collaborate and partner with cross functional business partners and global colleagues to identify and implement options to improve the quality-of-service delivery and pursue opportunities for global process delivery in line with best practice.
• Ensure adherence to company policies, procedures, SOX controls, government and/or legal requirements.
• Other duties and special projects as assigned.

Qualifications

To be successful in this role you have:

• 2+  years of managerial experience.
• Bachelor’s Degree and 3+ years experience in a similar role.  
• We will also consider candidates with a higher level of experience, in lieu of degree.
• Advanced knowledge of SAP or other Tier 1 ERP system.
• Knowledge of AP functions, general accounting practices, and SOX requirements.
• Advanced proficiency with Microsoft tools (Excel, Outlook, Word, Visio, PowerPoint).
• Aspiration to deliver an exceptional customer experience and process excellence.

• A focus on innovation and continuous improvement.
• Strong Business Partnering skillset. The ability to build