Senior/Business Systems Engineer

ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

Depending on experience and qualifications, ITHAKA is open to considering candidates in the following levels:

• Mid-Level, Systems Engineer 
• Senior-level, Senior Systems Engineer

 

The Role

ITHAKA’s Systems Engineering (SysEng) team is looking for a curious and organized engineer who thrives in a collaborative environment to join our team. You will create software integrations between systems that enable people to accomplish their goals and provide application management for key tools used daily by internal teams.

The ideal candidate is a skilled software developer with experience in applications management, troubleshooting, and customer service. You will be supported by a team of experienced engineers who will introduce you to our systems and tools, including Mulesoft, Databricks, AWS Lambda, Jira, Confluence, and more. You will be given space to learn and experiment with the goal of always improving how we work as a team and what we deliver to the organization. In this role, you will report directly to the Manager, Systems Engineering.

 

Responsibilities

Supported by a highly collaborative team, you will play a part in all of these areas:

• Design, build, monitor, and maintain integrations across systems, including Salesforce Sales Cloud, Acumatica ERP, and internal microservices.
• Regularly query, update, create data pipelines and ETL processes for both cloud and on-premise application data.
• Partner with a range of internal business groups (including Legal, Finance, and Sales) to understand business needs and build solutions.
• Manage and serve as an escalation point for various business applications (Jira, Confluence, GSuite, Slack, etc.) for all internal users.
• Contribute to team sprint and quarterly planning, prioritizing work around impact to the organization.
• Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.
• The senior-level role will be an expert and leader in technical skills and will be responsible for leading cross-team projects

 

Experience and Skills

• Integrating systems through an integration platform (e.g.: Mulesoft) or custom code
• Developing Python, Java, or Node applications and REST APIs
• Following practices like TDD, version control with Git, and containerization
• Configuring web servers like Tomcat, IIS, and nginx
• Managing databases and using and query languages: Oracle, Postgres, Mongo, Dynamo
• Applying ETL concepts

• Administering and supporting Google Workspace, Jira and Confluence, Slack, or similar applications
• Configuring application logging, alerting, and monitoring
• A proven self-starter with the ability to work both independently and collaboratively to accomplish a goal
• Customer service and process improvement mindset
• Organized and detail-oriented
• Proven ability to communicate effectively with internal business partners at all levels
• Desire to learn and experiment
• Evidence-based decision making

For the senior-level role, in addition to the qualifications mentioned above, the following experience and skills are required:

• 3+ years of experience in a mid-level systems engineer role
• Demonstrated experience in key areas of project leadership, including:
• Creating work breakdown structures
• Stakeholder communication
• Work coordination and scheduling across teams
• Handling blockers
• Meeting facilitation
• Proven abilities in technical leadership, including:
• Learning, experimenting, and mentoring
• Navigating ambiguity, making critical decisions under pressure, and implementing sustainable solutions
• Maintaining and improving code quality
• A commitment to success
• Prioritizing multiple high-stakes projects and competing priorities to balance short-term demands with long-term business objectives

Desirable Experience

• Experience with technologies such as Mulesoft, Maven, GitLab, Docker/Kubernetes, Salesforce/Apex is a plus.

 

Work Authorization and Sponsorship 

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