Assistant Property Manager

Company Description

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

*Must live within a commutable distance to Orlando, FL.

The Assistant Property Manager will support a residential community under the Westgate portfolio. This role provides on-site operational, leasing, and administrative support as needed, ensuring consistent service, smooth operations, and high resident satisfaction. The Assistant Property Manager will act as part of the community’s management team—stepping in during staffing shortages, lease-ups, high-volume periods, or special projects.

Leasing & Resident Relations:

• Assist with leasing efforts including tours, phone, emails, application processing, and move-in coordination
• Provide excellent customer service to prospects and residents across all assigned communities
• Ensure all leasing presentations and follow-ups align with Westgate brand standards
• Support renewal efforts by preparing renewal notices and communicating rent adjustments
• Help maintain high occupancy and retention rates throughout the portfolio

Operations & Administration:

• Provide coverage during vacancies, vacations, or high-volume periods
• Support Property Managers with daily operations such as reporting, and inventory control
• Assist with implementation of new operational procedures, software systems, or leasing strategies
• Maintain compliance with policies, fair housing guidelines, and local regulations
• Ensure office readiness, cleanliness, and organization at all locations

Financial & Record Keeping:

• Process rental payments, ledger adjustments, and deposits through Yardi/RentCafe
• Support month-end reporting and invoice processing as directed
• Help track delinquency, send notices, and support follow-up on outstanding balances

Maintenance Coordination:

• Enter, track, and follow up on maintenance requests in Yardi and HotSOS when applicable
• Assist with unit inspections, turn schedules, and coordination between general resort managers and maintenance teams
• Support oversight of on-site vendors and contractors when needed

Qualifications

• 1–2 years of experience in property management, leasing, or hospitality required
• Strong understanding of leasing best practices and resident relations
• Experience with Yardi, RentCafe, or similar property management software preferred
• Ability to independently prioritize tasks and work efficiently across multiple locations
• Strong communication, professionalism, and customer service orientation
• Must demonstrate integrity, reliability, and proactive problem-solving
• Ability to adapt quickly to new environments and varying community needs
• Valid driver’s license and reliable transportation required
• Ability to work weekends

Key Competencies:

• Flexibility & Adaptability: Thrives in changing environments and new assignments
• Attention to Detail: Maintains accurate records and consistent documentation
• Team Collaboration: Partners effectively with multiple property managers and teams
• Proactive Thinking: Anticipates community needs before issues arise
• Professionalism: Represents Westgate brand values across all communities

Education & Certifications:

• HS diploma or GED required
• Associates or Bachelors degree preferred, not required
• Real Estate license and/or CAM certification preferred, not required

Skills/Knowledge:

• Must have excellent communication skills (written and oral)
• Bi-lingual is preferred, not required
• Proficient in Microsoft Office (Excel, Word, Outlook)
• High attention to detail
• Ability to complete complex assignments independently
• Ability to manage time and prioritize competing deadlines
• Reliable and trustworthy
• A positive “can do” attitude and ability to be a team player

Additional Information

Why Westgate?

• Comprehensive health benefi