Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

Job Summary:

The Store Maintenance Manager plays a crucial role in daily interactions supporting over 170 locations within Hollywood Feed, overseeing the timely fulfillment of maintenance repairs. This involves tracking routine service requests, determining the scope of work for repair needs, and initiating necessary actions through the coordination of vendors and parts procurement. The role extends to responding promptly to emergency situations on a 24/7 basis as required. Success in this role requires high-level client service skills, meticulous attention to detail, the ability to prioritize multiple requests concurrently, and the capacity to remain composed under pressure.

Store Maintenance Manager Job Responsibilities:

• Oversee and interact with entire store fleet, 170+ locations.

• Develop strong partnerships with Store Managers, Regional Managers, Regional Directors and other appropriate partnerships.

• Process daily store maintenance / fixture repair work orders through Store Maintenance / Fixture Hotline to support daily business operations.

• Schedule and manage preventive maintenance services such as HVAC, electrical, fire and life safety systems.

• Track routine service requests and ensure timely completion of all work requests while keeping within budget.

• Process routine maintenance invoices, assist in managing operational budget to effectively support daily business operations.

• Analyze vendor KPI metrics and scorecards and hold vendors accountable for high standards of performance.

• Develop strong, meaningful relationships with cross-functional business partners in Retail Operations, Store Set-Up, Construction, Procurement, Legal and others.

• Support and maintain the Store Maintenance contractor database and vendor services.

• Document and update written communications on Store Maintenance procedures and processes.

• Support capital expenditure budgets for small to midsize Store Maintenance projects.

Required Skills & Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• General knowledge of HVAC, electrical, plumbing, fire systems
• Proficient in Microsoft Office Suite.
• Must have worked previously with facilities work order processing application
• General knowledge of maintenance/construction trade & regulations, blueprints, schematic drawings.
• Proven ability to handle multiple projects simultaneously.

Education:

• 4-yr college degree or 5+ yrs. in facilities management field.
• Experience designing and implementing effective st