SEO College Scholars Operations Specialist

Title: SEO College Scholars Operations Specialist

Department: College Scholars

Report to: Assistant Director of Operations | SEO College Scholars

Compensation: $67,600 - $73,300

FLSA: Exempt

Location: Hybrid – 2 days/week in office

 

All candidates must be within commutable distance of SEO’s offices at 55 Exchange Place, New York, NY 10005, upon hire.  

 

POSITION OVERVIEW & RESPONSIBILITIES

The SEO College Scholars Operational Specialist provides technical support to the College Scholars operations team by maintaining, tracking, synthesizing, and disseminating information related to program initiatives and outcomes. A successful Senior Program Coordinator will approach their tasks with confidence and curiosity, think ahead to anticipate needs, and address challenges with drive and resourcefulness.

• Maintain confidentiality of information exposed to during data entry regarding students
• Organize and ensure accuracy of graduation tracker to provide historical details and insight to future projections
• Collaborate with departments across the organization to provide data and metrics for internal and external reports
• Collaborate with IT on maintaining Salesforce third-party integrated apps.
• Oversee portions of finance processes, such as AMEX reports, budget oversight, communication with scholarship recipients, document collection, relationship with US Bank, and administration of payments and record keeping within Box and Salesforce
• Administer our student facing web-based platforms for mass communications and appointment systems, including texting and calendar scheduling; provide training to staff on systems updates.
• Project management with the timely collection, tracking, and processing of student transcripts and stipend data in Salesforce, along with all relevant FERPA documentation
• Implement automatic processes for tracking purposes to serve as working documents for staff.
• Continue relationships with external parties (CUNY Network for College Success; National Student Clearinghouse; colleges and universities) for timely and ongoing access to student information
• Contribute to planning annual event logistics, both virtual and in-person, along with providing technical assistance during events season(s)
• Organize and clean up historical student data and prepare for import into Salesforce
• Utilize Salesforce systems, and additional technology platforms such as Form Assembly, DocuSign, Google Sheets/Excel, BOX, HubSpot, Typeform, Zoom, among others
• Contribute to a safe educational and working environment by participating in all trainings
• Perform other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree required preferably in IT, computer science, math, or a similar background
• 2-4 years of professional experience (e.g., education, technology training, nonprofit management, or similar setting)
• Experience in maintaining accurate records and tracking projects with multiple tasks and phases
• Highly detail-oriented and organized approach to tasks while able to meet competing deadlines
• Exceptional communication skills: verbal, written, interpersonal (phone and in-person)
• Proficient in Microsoft Word, Excel (especially VLOOKUP formula), and Google Drive
• Must be data driven; familiarity with Salesforce, Form Assembly, and/or HubSpot a plus

 

COMPETENCIES & SKILLS

• Passion for SEO: A deep curiosity and awareness of the barriers to entry and obstacles for pre-professionals from historically excluded and underrepresented communities launching careers in Corporate America, and a passion and dedication to closing those opportunity gaps.   
• Creativity: An affinity for generating new ideas through open exploration of diverse sources of information while grounding ideas in evidence, converting theory into practice, and evaluating creative solutions for continuous improvement.   
• Initiative: