Quality Assurance Manager - Project Hire/Internal Assignment

Job Posting Title:

Quality Assurance Manager - Project Hire/Internal Assignment

Req ID:

10091468

Job Description:

Through innovative storytelling and collaboration, Disney Live Entertainment crafts, produces, and delivers remarkable and engaging entertainment experiences! From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team – representing a wide variety of fields and talents from technical directors, writers and lighting designers to choreographers, cosmetologists, and music producers – brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle… and a dash of pixie dust!

This position is the first point of contact for clients who have concerns or questions regarding costume products. They partner with clients across the enterprise to resolve concerns and communicate outcomes. This role will also lead all aspects of product quality as it comes out of manufacturing to ensure that it meets quality standards.

The Quality Assurance Manager will report to the Area Manager of Character Client Relations.

This is a temporary role with no guarantee of permanent placement.

You will:

• Accountable for reporting on the quality of all costume products from all vendors either on-site at vendor facilities or in-house

• Identify, track, and resolve quality issues

• Develop & maintain quality standards & metrics

• Lead brainstorming sessions for issue resolution

• Work with clients from all over the world

• Work with Costumers, Buyers, Designers, Costuming Leaders, and other partners external to the department

• Complete cost analysis and articulate return on investment

• Communicate issues, resolution plans, and outcomes to a wide audience of clients

• Cultivate open partnerships with all product partners.

• Mentor and give feedback with a focus on product quality to Associate Costume Buyers, Costume Buyers and Sr. Costume Buyers to further development of the team.

• Lead hourly employees

You will have:

• 5+ years of experience in garment construction, apparel manufacturing, or apparel quality assurance

• Experience with project management

• Experience leading hourly Cast

• Experience performing cost analysis and comparisons

• Experience communicating (verbal & written) to all level of partners

• Experience collaborating with all levels of internal and external partners

• Ability to work around all types of fibers. fabrics and synthetic furs

• Ability to be flexible with work schedule, including extended hours, holidays, and weekends

• Ability to commute between Disney and partner locations and travel domestically up to 25% of the time as well as internationally 5% of the time

Preferred Qualifications:

• Valid Passport

• Familiarization with union contracts

• Experience with garment manufacturing

• Multi-lingual (Spanish or Chinese-Mandarin)

Education:

• High School diploma or equivalent is required

• Advanced degree in Costuming, Fashion, Garment Manufacturing or related field is preferred.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The hiring range for this position in Anaheim, CA is $63,400 to $ 85,000 per year. The
base pay actually offered will take into account internal equity and also may vary
depending on the candidate’s geographic region, job-related knowledge, skills, and
experience among other factors. A bonus and/or long-term incentive units may be
provided as part of the compensation package, in addition to the full range of medical,
financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Disney Live Entertainment

Job Posting Primary Business:

Costuming, Talent Casting, & Business Integration (WDI)

Primary Job Posting Category:

Costuming-Costume Mgmt

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Anaheim, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-06-10