Coordinator, Revenue Management Operations (CCL)

The Revenue Management Operations Coordinator is responsible for setting up pricing programs and promotions within the pricing system. This role involves coordinating, communicating, and troubleshooting these programs and promotions. The coordinator role works closely with the Revenue Management team and other internal partners to execute the pricing programs and promotions.

Job Functions:

• Responsible for entering all offers, pricing programs, and promotional pricing into the pricing system.

• Ensure that all offers, promotional pricing, and merchandising attributes are correctly set up and displayed across all booking channels before and after the offer launch.

• Troubleshoot issues related to offers and pricing within internal reservation systems such as Navigator, carnival.com, and GoCCL.com, and provide clear and concise communication of troubleshooting findings.

• Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions.

• Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions.

• Communicate pricing program details to multiple internal company partners.

• Support the Contact Center with questions and troubleshooting issues related to pricing programs and promotions.

• Collaborate with the Revenue Management team to support all setup and pricing management activities.

Knowledge, Skills & Abilities:

• Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for the coordination and launch of pricing programs and promotions.     

• Key responsibilities include entering data for offers and promotional pricing into the pricing system, ensuring accurate display across all booking channels, and meeting deadlines for the coordination and launch of pricing programs and promotions.

For all roles:

• Knowledge:  Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

• Skills:  Strong time management and organizational skills

• Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Qualifications:

• Associate's Degree

• Minimum 2 years of experience in Contact Center related role/CCL experience

• Cruise industry experience preferred. Solid organizational, and time-management skills. Excellent oral and written communication skills. Ability to multitask and handle changing priorities with high level of quality. Establishes workable, prioritized and highly effective problem-solving plans for pricing and system challenges. Looks at issues, questions and dilemmas from every angle and generates entirely new ways to resolve them. Strong MS Office knowledge.

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.  Requires regular movement throughout CCL facilities.

Travel:  None or very little travel

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to m