Lead Veterinary Receptionist

<p><strong>Lead Client Service Representative – Veterinary Practice</strong></p> <p><strong>Salary</strong>: $23-$25 per hour, based on the candidate's skills, experience, and qualifications.</p> <p><strong>Schedule:</strong> This is a full-time position. Hospital hours are Monday and Wednesday from 7:00 AM to 7:30 PM; Tuesday, Thursday, and Friday from 7:00 AM to 6:30 PM; and Saturday from 7:30 AM to 12:30 PM (every other Saturday required). The hospital is closed on Sundays.</p> <p><strong>East Greenbush Animal Hospital is hiring a full-time Lead Client Services Representative </strong>to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.</p> <p><strong>What to Expect</strong></p> <p>As you join our mission, expect to be supported in your work and home life with:</p> <ul> <li>A comprehensive benefits package, including medical, dental, and vision insurance</li> <li>Paid time off and a 401(k) plan for full-time employees</li> <li>Professional development opportunities</li> <li>Employee pet discount because we know your pets are family, too.</li> </ul> <p><strong>Key Responsibilities</strong></p> <ul> <li>Deliver outstanding, compassionate client service and set the tone for the front desk</li> <li>Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching</li> <li>Assist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members.</li> <li>Screening telephone calls calmly, professionally, and empathetically&nbsp;and assisting Practice Manager with escalated calls.</li> <li>Ensure accurate scheduling, check-in/check-out, and client communication</li> <li>Maintain strong knowledge of hospital services, policies, and pricing</li> <li>Support daily workflow by communicating effectively with doctors, technicians, and management</li> <li>Help ensure phones, emails, and online requests are handled promptly and consistently</li> <li>Model reliability, professionalism, and a positive attitude</li> <li>Assist with front desk coverage and scheduling needs as necessary</li> <li>Ensure accurate invoicing, estimates, and payment processing</li> <li>Help maintain organization and efficiency at the front desk</li> <li>Identify opportunities to improve client experience and front desk processes</li>