Senior Customer Success Manager - West Coast

Description

Astrix is a customer-centric company, which believes that learning from our customers is a key factor in its success. Astrix is looking for a passionate, experienced, customer-first leader to be our customers’ trusted advisor – working closely with our customers to reach the highest customer happiness by providing guidance and advice, in addition to creating product and technical insights to drive innovation.

About the role

• Own the “voice of the customer” by developing and maintaining customer relationships, preparing and leading onboarding new users, and identifying opportunities for product and service improvements.
• Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them.
• Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
• Strategically and innovatively solving problems as client and business issues arise.
• Provide timely technical and product support
• Increase customer renewals and expansion.

Requirements

• At least 5 years of experience in customer success.
• Working experience in the cyber industry – must
• Experience in owning a book of business of about 10 enterprise customer accounts.
• Experience with increasing customer satisfaction, adoption rates, and retention
• Highly skilled in time management, taking initiative in front of a corporate setting, and problem solving.
• Ability to travel.
• Quick learner with a good technical understanding.
• Experience building and operating in an early-stage company – highly preferred