Data Advanced Insight Analyst (Product)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Data Advanced Insight Analyst (Product)

Location: Chicago

American Express Global Business Travel (Amex GBT) is world’s largest global B2B travel tech and services platform, listed on the New York Stock Exchange. We are a trusted business travel partner that delivers the best technology and data driven experiences to more than 20,000 businesses, present in 140 countries around the world.

Data drives our business. Come join our Analytics team and take part in defining and distilling that data for key corporate decision makers and clients, as we further our investment into our marketplace and data platform.

Position Summary

The Analytics team is seeking a talented candidate for the role of Data Advanced Insight Analyst, an intelligent, results-oriented, passionate self-starters to join our global team. Using advanced analytical techniques, the role will support the business teams through critical projects and influence decisions based on data and analyses to help deliver results.

You will have the opportunity to work on a broad spectrum of areas which will include projects such as delivering insights on user behavior, identifying customer pain points all along the journey, or building new tools to help improve user experience with the Product teams (New metrics, new user segmentation, predictive models, ...), tagging, running and analyzing new features using test and learn technics with the stakeholders. 

This position will be highly rewarding and lots of fun. Training and development opportunities will abound in this position, and high-performing individuals will find a long-term career path within the company. This role represents an exciting opportunity to join Egencia, as we define the future of business travel as we lead the industry into a new era.

What you will do

• Passionate storytelling and bringing data to life by partnering with key stakeholders.  

• Lead strategic and quantitative analysis to support and enable the continued growth.

• Implement and improve Adobe Analytics tagging on the different Solutions (Egencia, Neo, ...) 

• Design and build models to prioritize and classify critical touchpoints along the customer journey to maximize internal guidance and prioritization.

• Influence partners and senior leaders by communicating across various levels of the organization in a clear and compelling way.

• Maintain, consolidate, and enrich current reports/dashboards to visualize data analysis and insights.

• Support ongoing needs for analytical/ operational reporting, and day-to-day needs that impact our Product Teams.

• Support data migrations, updating links, and ratifying and consolidating existing reports.

• Identify, prioritize, and drive operational improvements.

What you will bring

• 7+ years of work experience in a relevant business environment.

• Relevant Master's degree in any of the following fields: computer science, statistics, mathematics, physical sciences with strong understating of data analytics.

• Proficiency in SQL (to feel comfortable manipulating data, creating scripts that combine different data sources and interpret results) and Python/R.

• Proven experience with Web Analytics tools and Tagging (Experience with Adobe Analytics/Omniture is a plus)

• Experience using Data Viz tools like Tableau to pull data from various sources, develop and publish automated reports and dashboards.

• Relish in solving problems and finding patterns and insights within structured and unstructured data.

• Ability to perform in a fast-paced environment and be comfortable with ambiguity. A sharp focus on results and solid attention to detail.

• Excellent verbal, written communication, and data presentation skills.

• Experience in Travel Industry is a plus!

What we will offer

• Learning and development opportunity.

• Mentoring progr