Cloud & Network Operations Center (CNOC)

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About The Role

• Network Operations Engineer L1 support for Joyent Samsung private Cloud.
• NOC technician will monitor the logs and alerts and provide the solution from exiting KB or knowledge.
• Incase additional help needed they need to log JIRA / ServiceNow ticket and assign the same to L2 engineers for further support.

What You Will Do

Responsibilities

• Monitor and Maintain Joyent Cloud Networks
• Monitor and Maintain Joyent Cloud Compute & Storage Systems
• Identify, categorize and respond to Network & Compute system events
• Participate in Incident Management, Problem and Change Management
• Participate in 24x7x365 shift schedules, and be available for additional coverage when needed in an office environment
• Provide Level 1 server and network support as needed
• Read, Understand and follow knowledge base articles and Standard Operating Procedures (SOP)
• Additional tasks as assigned

What You Need

• 1 year of system administration and/or networking operations center experience is desirable, with
• increasing responsibilities
• Intellectual curiosity with a desire to learn is a must
• A self-starter who is willing to learn advanced cloud-computing technologies
• Ability to work in a 24x7x365 environment, in an office/NOC setting
• Functional knowledge of incident handling for IT-related issues
• Understanding of IP networking protocols: IPv4/6, TCP/UDP, DHCP, HTTP, FTP, etc
• Strong analytical troubleshooting and problem-solving skills
• Familiarity with systems UNIX/Linux
• Familiarity with basic network switch commands
• Experience performing system and network maintenance tasks in a highly available data center
• environment
• Experience with device health monitoring software, e.g.; OpenNMS, Zabbix, Circonus
• Strong interpersonal and communications skills
• Ability to understand and follow documentation for procedural tasks
• Recent college graduates in applicable fields of study are encouraged
• This position is located in Littleton, Colorado

What Is Nice To Have

• Shell scripting and/or additional scripting languages, e.g.; Python, Perl, Ruby, Node.js
• Experience with the following is advantageous: Automation/Scripting, Server and Network
• Virtualization Technologies, Hypervisors, and cloud platforms

What Makes You Eligible

• Currently working as NOC engineer and have good hand on experience

What We Offer:

• Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG, etc.).
• Inclusive and diverse work environment that fosters and encourages career development opportunities.
• Professional development opportunities through HARMAN University’s business and leadership academies.
• Internal talent management leadership acceleration programs.
• “Be Brilliant” employee recognition and rewards program.

Scholarship programs for employee family members.

Salary Ranges:

USD 58,500 - USD 85,800

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.